[ for shipping outside Japan ]
Dear Customers, please read some important notes before you order.
Le-noble English Online Shop
■Within one week.
Although we are committed to provide the best quality of our products and its shipping, mistakes may occur in quantity, in quality or in product. Those products are returnable or refundable only if you inform us the order number, your name and the reason of return/refund within one week, and if returned products are not out of stock.
As soon as your order is sent (see the sending confirmation mail), the title of the product is transferred to you, and you are consequently responsible for any loss, damage or any other harm to the products. Open immediately your parcel, and if you notice any harm or damage, you have 7 days from the arrival date to contact the carrier.
In following cases, the products are nonreturnable and nonrefundable:
One week has elapsed from shipping without contacting us
The product is used at least once
The product is damaged by the customer under his/her responsibility
All products are inspected by the manufacturer and by us before providing you. Following cases are not considered as defective:
Projections and small scratches occurred during the manufacturing process
Uneven color and bubbles formed during the glazing
The light and shade, the blot or the displacement of the brand mark on the bottom of the product
The absence, the warp or the displacement of the brand seal
The ceramics, which are made from natural soil, differ in warping, in quantity of minuscule black or brown points, in shade, in shape, in size or in thickness
Likewise for glass products; the small bubbles inside the glass, the warp, the balance, the size and the thickness are not similar.
■Return and Refund
In case of return the goods for customer’s reason,
the shipping charge for return is subject to customer’s responsibility.
After we receive the goods trouble-free condition, we will refund your order.
However we have to deduct all extra fees (insurance, packing and shipping fee) we paid for deliver your order. In addition we will deduct insurance for return and tax fee when customs of return. (In case of return for a part of the goods, the expenses taken only for the return goods is calculated by ratio of the unit price.)