Our Return Policies for International Packages
Lapia do not cancel or exchange or refund for change of mind, individual reasons or incorrect products order and delayed delivery as international shipping parcels dispatched. We have no responsibility to refund your payment for a defective product unless the following 2 situations.
1.One of the products in your order is forgotten or incorrect to put into your parcel.
2.A claim of EMS insurance is paid or confirmed by JP post or the local post for loss, damage and delay.
Process for damage or loss in international shipping parcels.
All international shipping parcels are covered shipping insurance. The insurance is against damage and loss during shipping. Please open your parcel and check the status of all your items with the delivery men as your parcel is delivered. Once lost or damaged item in your parcel, please claim it with the delivery man and the nearest post. Please also contact us within 24 hours.