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Shipping / Delivery
* About delivery & shipping fees

1)After order, an automatically reply in Japanese will be sent to you. Please note that the shipping fees mentioned in this e-mail are for orders to be delivered to an address within Japan and not applicable for delivery outside of Japan.

2)Soon you will receive an e-mail with the correct shipping fees and total price from our shop. Please check the total amount due.

3)Your ordered items will be shipped out only after your payment is received.

* Delivery Time
The delivery time is estimated to be approximately 3-5 business days after shipment.

Please understand there will be delays depending upon customs clearance and other various conditions of transportation.

* Delivery Method
After shipment is made, you will receive a tracking number by e-mail

EMS tracking - http://link.rakuten.co.jp/1/005/778/?url=int/ems/delivery/index_en.html

Please contact us whenever you have questions.
 
Prohibited and Restricted Goods
* Items by Country

Policies regarding prohibited and restricted goods differ from each country of destination. Please click on the following links for popular destination countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore, Thailand, Australia, New Zealand).

https://event.rakuten.co.jp/borderless/infoservice/en/#05

* Please contact EMS for information on other countries

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