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Shop Information
kameken カメケン

・Address: 2-29-1 Nomachi Kanazawa-City Ishikawa 921-8031 Japan

・Phone Number: +81-76-242-1122

・Shop Manager: Ken Matsumura

・Shop Security Manager: Ken Matsumura

・E-mail: kamekenken@shop.rakuten.co.jp

Unfortunately, we cannot provide our customers with enough support in languages other than Japanese on the telephone. To contact us in these languages, please send e-mails to us. We will support our customers sincerely. However, we regret to inform you that these reply from us will be written in Japanese and we may use a translation software to comprehend your questions.

Thank you for your understanding and cooperation. If you have any trouble, please feel free to contact us.
 
overseas delivery
■ About delivery & shipping fees

1)After order, an automatically-sent email in Japanese will be sent to you. Please note that the shipping fees mentioned in this e-mail are for orders to be delivered to an address within Japan and not applicable for delivery outside of Japan.

2)Soon you will receive an e-mail with the correct shipping fees and total price from our shop. Please check the total amount due.

3)After your payment is confirmed, the items you ordered will be shipped out.

There may be delays depending on customs clearance and other various conditions of transportation. Please kindly understand.
 
■ Payment Options

For overseas orders, following payment methods are available:
- Credit card (Visa, MasterCard, JCB, AMEX and Diners)
- Bank transfer

* All payments shall be made in Japanese Yen. Please check with your bank for applicable exchange rates.

* The items you ordered can be out of stock unexpectedly, though the order was made by customers. Please check the e-mail sent directly from our shop, in which the correct total amount is given. (This email will be sent following the one sent automatically from Rakuten)
* The transfer fee and any other relevant fees are at your end.

* If you should have any questions about payment, please inquire your credit card company.
■Delivery Method

For overseas delivery, we use EMS.
After shipment is made, you will receive a tracking number by e-mail

EMS Tracking - http://link.rakuten.co.jp/1/005/778/?url=int/ems/delivery/index_en.html
Overseas Shipping /Delivery
■Delivery Method

After shipment is made, you will receive a tracking number by e-mail

EMS Tracking - http://link.rakuten.co.jp/1/005/778/?url=int/ems/delivery/index_en.html
■Shipping Fees

Send the packing to another country cost you shipping fee plus 690 yen for packing.(Packing fee 690 yen.)
* All price are listed in Japanese Yen

・EMS

The following chart contains EMS prices based on weight and destination to certain countries


* Please check the link provided below for more information.
[http://www.post.japanpost.jp/cgi-charge/index.php?lang=_en]
Customs Clearances and Duties
Import duties and taxes may be applied upon customs clearance into your country.
Please pay such costs directly to the delivery agents or the customs office upon delivery.
During customs procedure, your parcels may be opened for inspection.

For details, please contact the customs office of your country.
Prohibited and Restricted Goods

Policies regarding prohibited and restricted goods differ from each country of destination. Please click on the following links for popular destination countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore, Thailand, Australia, New Zealand).

https://event.rakuten.co.jp/borderless/infoservice/en/#05

* Please contact EMS or DHL for information on other countries
Notice when using shipping overseas

Send the packing to another country cost you shipping fee plus 690 yen for packing.(Packing fee 690 yen.)

An extra which is noted to come with your items will not shipped to you when using shipping overseas. You may have seen statements: おまけ付(present), ポイント○倍(more service points), or 送料無料(free shipping fees), but these benefits will not be applied to shipping to overseas countries other than Japan.
Please note that product guarantee services will not be applied to the items shipped and used in countries other than Japan.
Thank you for your understanding and cooperation. If you have any trouble, please feel free to contact us.

* If your postal/zip code is other than a 7-digit number, please fill in your correct postal code in the remarks column.
(* 楽天のシステム上、桁数が違う等、正しい郵便番号が入らない場合がありますので、必ず備考欄に正しい郵便番号をご記入ください。)

Regret to say, we charge you additional fee (8 percent of the sum) accompany with overseas shipping. Than your for your cooperation.
Consumption Tax

We will not charge customers with Japan’s consumption tax.
However, consumption tax is included in the automatic reply e-mail
(the e-mail sent immediately after your order completion),
therefore, we will be sending you a “Thank You” e-mail mentioning the
total order amount with the consumption tax excluded.
Cancelation Policy

We will not accept cancellation made by customers.

However, we will cancel your order if the payment had not been properly made until the due date.
Return and Refund Policy

Any return or refund will not be accepted once order confirmation e-mail is sent out.
You cannot change the color, size, ... etc of the item once the order is confirmed.
Make sure the color, the size, and any other informations are correct before completing your order.

In case our customers refuse to receive ordered items, we would claim expenses on th sum of roundtrip shipping fee and 690 yen as packing fee.
This is applied to any cases our customers cannot receive items for a long time including when the address is unknown.
Privacy Policy

Regarding our customers’ personal information (address, name, e-mail address, etc.), we are taking the utmost care. Your personal information may be used for, and be used only for conducting our business.
Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.

店铺介绍

公司名称 Matsumura Camera Co. Ltd.
店铺名称 kameken
店铺地址 2-29-1 Nomachi Kanazawa-City Ishikawa 921-8031
店铺电话 +81-76-242-1122
店铺传真 +81-76-242-1840

支付方式:

信用卡

本店接受以下种类的双币信用卡付款.

•Visa

•MasterCard

•美国运通卡

•JCB

•其他

银行转账

本店铺接受银行转账方式的付款。收到本店铺确认订单的邮件之后,请以银行转账的方式支付订单款项。收款方信息也将在确认邮件中提供。

请注意
*所有支付款项均以日元结算,兑换汇率以您所在地区当地银行牌价为准
*如果您没有在邮件中指定的时间内完成付款,您的订单将自动取消

发货方式:

国际邮政快递EMS

国际邮政快递EMS方便快捷,可以从日本寄送到超过120个国家和地区。EMS有专业有效的邮件追踪服务和发件方保价索赔选项,专业安全服务闻名全球。另外数据显示,EMS通过海关时被截留机率最低。从日本到绝大多数国家,EMS只需一周以内就可送到。请见运费表。

退货政策

Cancelation Policy

We will not accept cancellation made by customers.

However, we will cancel your order if the payment had not been properly made until the due date.
Return and Refund Policy

Any return or refund will not be accepted once order confirmation e-mail is sent out.
You cannot change the color, size, ... etc of the item once the order is confirmed.
Make sure the color, the size, and any other informations are correct before completing your order.

In case our customers refuse to receive ordered items, we would claim expenses on th sum of roundtrip shipping fee and 690 yen as packing fee.
This is applied to any cases our customers cannot receive items for a long time including when the address is unknown.
Notice when using shipping overseas

Send the packing to another country cost you shipping fee plus 690 yen for packing.
(Packing fee 690 yen.)


An extra which is noted to come with your items will not shipped to you when using shipping overseas. You may have seen statements: おまけ付(present), ポイント○倍(more service points), or 送料無料(free shipping fees), but these benefits will not be applied to shipping to overseas countries other than Japan.
Please note that product guarantee services will not be applied to the items shipped and used in countries other than Japan.
Thank you for your understanding and cooperation. If you have any trouble, please feel free to contact us.

* If your postal/zip code is other than a 7-digit number, please fill in your correct postal code in the remarks column.
(* 楽天のシステム上、桁数が違う等、正しい郵便番号が入らない場合がありますので、必ず備考欄に正しい郵便番号をご記入ください。)

Regret to say, we charge you additional fee (8 percent of the sum) accompany with overseas shipping. Than your for your cooperation.
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