Retun & Exchange:
Because our custom-made products are made just for you, they are not returnable
, provided, however, that you may return them only when you inform us by e-mail or fax, in advance, of your intention to return or exchange with the reason and obtain our authorization for such return or exchange.
We, however, will not accept your return or exchange in the following cases.
(1) Nine (9) days have passed upon your receipt of the products.
(2) The products were processed or damaged by you.
(3) The products were custom-made and processed according to your instruction.
(4) The products were used by you.
(5) Those products which requires our processing such as re-polishing.
(6) When any attachment of the product is missing.
Please be reminded that all of our handmade products, unlike mass production, have some characteristics as “handmade” such as subtle difference in size, form etc. Therefore, please accept such characteristics of handmade products before ordering with us.
How to return:
Return the products in their original packaging of your receipt of the products..
Please inform us in advance of your shipment by e-mail or fax.We cannot accept your return shipment without your prior notice and above our authorization to return.
We will not charge you the shipping fee for the return or exchange in the following cases;
(1) The shipped products were defected before or during shipment.
(2) The shipped products were different from those you have ordered and we are to blame for that.
In above cases, please inform us within 8 days upon receipt of the products.We will re-ship the products at our expense immediately.
※ When re-production is necessary, your products will be re-produced with precedence.But please understand that it may take some time because they are handmade.
Except for above cases, please return/ship the products at your expense, and insure the shipment or accept the risk of loss or damage during shipment.
※In the case of exchange of products at your discretion, all the shipment fee shall be borne by you.
※When you return the products for which we paid the shipment fee, we will deduct such fee from the refund.
Please ship and contact to:
1F SHANBURU 15
post code 150-0001
NOTE: Please be sure to contact us before shipment.
We may not receive your shipment without prior contact.