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Shop Information
・Address:3-17-8 Higashi Ueno Taito-ku Tokyo Japan (Zip code 110-0015)

・Phone Number:+81-3-3831-2822

・Shop Manager /Shop Security Manager:Takashi Onda

・Contact Information:hinoya@be.wakwak.com
Payment Method
■PayPal

  We only accept PayPal for orders from overseas.
PayPal


We also accept payment by PayPal. Please note that if payment through PayPal cannot be confirmed within 4days from the order confirmation e-mail date,order will be cancelled automatically.

 

Customs Clearances and Duties
Additional import duties and taxes may be charged on customs clearance into your country.

Customers must be in charge of this additional cost, therefore in this case, please pay directly to the delivery agents or the customs office at the time you receive your package.

The import tax policies are different from countries to countries, therefore, please contact the customs office of your living country for more detail.
Shipping /Delivery
■ About delivery & shipping fees

1)After order, an automatically reply in Japanese will be sent to you. Please note that the shipping fees mentioned in this e-mail are for orders to be delivered to an address within Japan and not applicable for delivery outside of Japan.

2)Soon you will receive an e-mail with the correct shipping fees and total price from our shop. Please check the total amount due.

3)Your ordered items will be shipped out only after your payment is received.
■Delivery Time

We will ship the ordered items within about 3 business days after your payment is confirmed.

Please understand there will be delays depending upon customs clearance and other various conditions of transportation.
■Delivery Method

After shipment is made, you will receive a tracking number by e-mail
 
■Shipping Fees

* All price are listed in Japanese Yen

・EMS

The following chart contains EMS prices based on weight and destination to certain countries
 
Zone First Zone Second Zone Third Zone
Weight Asia Oceania, North America, Central America and the Middle East Europe South America and Africa
Up to 500g 1,400 2,000 2,200 2,400
Up to 600g 1,540 2,180 2,400 2,740
Up to 700g 1,680 2,360 2,600 3,080
Up to 800g 1,820 2,540 2,800 3,420
Up to 900g 1,960 2,720 3,000 3,760
Up to 1.0kg 2,100 2,900 3,200 4,100
Up to 1.25kg 2,400 3,300 3,650 4,900
Up to 1.5kg 2,700 3,700 4,100 5,700
Up to 1.75kg 3,000 4,100 4,550 6,500
Up to 2.0kg 3,300 4,500 5,000 7,300
Up to 2.5kg 3,800 5,200 5,800 8,800
Up to 3.0kg 4,300 5,900 6,600 10,300
Up to 3.5kg 4,800 6,600 7,400 11,800
Up to 4.0kg 5,300 7,300 8,200 13,300
Up to 4.5kg 5,800 8,000 9,000 14,800
Up to 5.0kg 6,300 8,700 9,800 16,300

店铺介绍

公司名称 Rakuten Ichiba HINOYA
店铺名称 HINOYA
店铺地址 HIGASHI UENO 3-17-8 TAITO-KU Tokyo 110-0015
店铺电话 03-3832-2822
店铺传真 03-3831-6652

支付方式:

PayPal

本店铺接受 PayPal付款。收到本店铺确认订单的邮件之后,请使用邮件中提供的PayPal收款链接付款。
请注意
*如果您没有在邮件中指定的时间内完成付款,您的订单将自动取消

Alipay

The “Payment Amount” is calculated as below. 
“Payment Amount” = Product price total + shipping fee 
 Upon confirming your order, we will send you a link to make a payment via 
Alipay’s secure payment page. 
You must finish the payment process before the deadline to complete your 
order. 
 Please check the payment process from the link here. 
PC: https://global.rakuten.com/en/help/payment/alipay_pc.html 
Smartphone/Tablet 
: http://global.rakuten.com/en/help/payment/alipay_mobile.html 

发货方式:

国际邮政快递EMS

国际邮政快递EMS方便快捷,可以从日本寄送到超过120个国家和地区。EMS有专业有效的邮件追踪服务和发件方保价索赔选项,专业安全服务闻名全球。另外数据显示,EMS通过海关时被截留机率最低。从日本到绝大多数国家,EMS只需一周以内就可送到。请见运费表。

退货政策

Prohibited and Restricted Goods
■Items by Country

Policies regarding prohibited and restricted goods differ from each country of destination. Please click on the following links for popular destination countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore, Thailand, Australia, New Zealand).

https://global.rakuten.com/en/help/contraband/

* Please contact EMS for information on other countries
Cancelation Policy

Please understand that we will not accept cancellation in any case for international orders.
Return and Refund Policy

Any return or refund will not be accepted once order confirmation e-mail is sent out.
Consumption Tax

Japan's consumption tax is not charged with overseas orders.

Consumption tax is included in the automatic reply e-mail (the e-mail sent immediately after your order is completed), however, we will be sending you a confirmation e-mail mentioning the total bill amount with the consumption tax excluded.
Privacy Policy

Regarding our customers’ personal information (address, name, e-mail address, etc.), we are taking the utmost care. Your personal information may be used for, and be used only for conducting our business.


Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.

 

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