【Returning the package was due to your personal preference】
We couldn't accept your package you returned due to your personal preference.
【Return inferior in quality goods】
We sincerely apologize for the inconvenience.
In the case of inferior in quality goods ,plese send us the photo of the fault part.
E-mail:
online-rakuten@marks.jp
After we make sure the fault part,we'll return the price of inferior in quality goods you paid.
【When the package was not able to be picked up by personal reason】
Unfortunately, we do not re-send once the package is back in Japan.Therefore, if the package is already on the way back to Japan, we will refund you excluding the postage.You will need to make a new order, because the original order will be cancelled automatically once it gets back to us.Please note that the customer is responsible for all shipping charges of returned items.
Thank you for your understanding.
美国。