We cannot accept any cancellations or returns of purchased items.
We are unable to accept returns that are due to the following reasons.
Wrong Impression/Slight differences in size measurements and conditions.
The description is subjective and the impression may vary from person to person.
Sizes are measured piece by piece by hand, and so are the damages and conditions.
Slight scratches, difference in measurements and the signs of use are unavoidable.
Color appearance
The color of the actual products may look slightly different from the images.
Please feel free to contact us in advance for any questions about our merchandise before making a purchase.
Shopping Procedure
1. Place an order
Place an order from the product page by adding the item to your cart.
2. We process your order
Your order is processed on the next day, and then the international shipping fee including packaging materials are calculated.
We take this step for each order since our merchandise is unique secondhand goods.
Please note that this procedure may take us up to about 3 to 5 days since we carefully check the ordered items
(we inform you with any undescribed flaws at this point), pack them and weigh the whole package.
3. Make a payment
Once the shipping fee is confirmed, we either process your credit card or
provide you with a link to PayPal invoice where you can make a payment for the total billed amount.
The payment through PayPal is due within a week from the date we send out the invoice from our system.
PayPal account is not necessary for this payment and you can use your credit card by entering your credit card information.
All handling fees charged upon PayPal transaction are on us.
4. Shipping
Once your payment through PayPal is confirmed or the credit card transaction is successfully authorized,
we will ship out your order via EMS right away.
Once your order is shipped out, we will inform you with EMS tracking number.
We cannot ship to the transfer company like "TENSO.com'
Prohibited and Restricted Goods
Items by Country
Policies regarding prohibited and restricted goods differ in each country of destination.
Please click on the following links for popular destination countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore, Thailand, Australia, New Zealand).
* Please contact your local postal service handling EMS for information on other countries.
Privacy Policy
Regarding our customers’ personal information (address, name, e-mail address, etc.), we are taking the utmost care. Your personal information may be used for, and be used only for conducting our business.
Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.