Supported languages: Japanese ; English
Customer-support in English is only held by mails.
If you call us for customer-support in English, sorry that we can't provide you with enough support.
Therefore, please send mails if you want to contact us in English.
Customs Clearances and Duties
Import duties and taxes may be applied upon customs clearance into your country. Please pay such costs directly to the delivery agents or the customs office upon delivery.
For details, please contact the customs office of your country.
Japan's consumption tax is not charged with overseas orders.Consumption tax is included in the automatic reply e-mail (the e-mail sent immediately after your order is completed), however, we will be sending you a confirmation e-mail mentioning the total bill amount with the consumption tax excluded.
About delivery & shipping fees
"Free shipping (送料無料)" is only available for orders delivered to address in Japan.Total Shipping fees = EMS shipping fees + Back-order shipping fees from the manufacturer(It's limited to items with mentioning of "delivered directly from the manufacturer" in a item name or a item discription)Items with mentioning of "delivered directly from the manufacturer" are delivered to foreign countries after items are backordered from a manufacturer to our store once.Therefore it requires backorder shipping charge.日本語訳：送料合計はEMS送料＋メーカーからの取り寄せ送料（メーカー直送の指定のある商品のみ）になります。「メーカー直送」の指定にある商品を海外へ発送する場合、一旦当店に商品を取り寄せてから海外へ発送致しますため、メーカーからの取り寄せ送料がかかります。
1)After order, an automatically reply will be sent to you. Please note that the shipping fees mentioned in this e-mail are for orders to be delivered to an address within Japan and not applicable for delivery outside of Japan.
2)Soon you will receive an e-mail with the correct shipping fees and total price from our shop. Please check the total amount due,and send back your confirmation by e-mail.
3)Your ordered items will be shipped out only after your payment is received.We ship ordered products after checking the contents, and performing an inspection.
##BUSINESS DAYS MEAN NOT INCLUDED HOLIDAY###
Here is the estimate process day after payment confirm.
1)Order to MANUFACTURE (2-5 Business days.)
2)Deliver to over sea (1-2 Business day) At this time we will send you tracking number.
3)Reach to you (3-7 Business Day.DEPENDS ON YOUR COUNTRY DELIVERY TOO)
The faster you will get is around 6 business days.
BUT PLEASE UNDERSTAND SOME OF ITEM WILL TOOK MORE THAN 5DAYS TO ORDER FROM MANUFACTURE.
SOME OF THEM WILL TOOK MORE THAT 10 DAYS EVEN 1 MONTH.
Please understand there will be delays depending upon customs clearance and other various conditions of transportation.
After shipment is made, you will receive a tracking number by e-mail
EMS Tracking - http://link.rakuten.co.jp/1/005/778/?url=int/ems/delivery/index_en.html
* All price are listed in Japanese Yen
* Please check the link provided below for more.
Some of product will need to pay domestic delivery and packaging fee as an additional payment.
Prohibited and Restricted Goods
■Items by Country
Policies regarding prohibited and restricted goods differ from each country of destination. Please click on the following links for popular destination countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore, Thailand, Australia, New Zealand).
* Please contact EMS for information on other countries
Regarding our customers’ personal information (address, name, e-mail address, etc.), we are taking the utmost care. Your personal information may be used for, and be used only for conducting our business.
Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.