Return, Refund, Exchange, Cancellation, Policy
We pay close attention to shipping items and to check product defects,
but if you receive a delivery with any defects, it is possible to exchange your item. However, if the cancellation request is received after your item has been shipped, we will process it under our standard return policy.
If you'd like to exchange or return an item from your order, please note the following points, and please contact us within 7 days after your item arrivals.
・We do not accept returns / exchanges due to customer's convenience at our store please order after careful consideration.
・If 7 days have gone by since you received item, unfortunately we cannot offer you an exchange or refund.
・Please note that the product picture may differ slightly from the actual product, items such as darts flights etc.
・Please note that the image, color, tone, etc. of the product shown on the website may differ slightly from the actual product.
・We are not able to return or exchange a damaged item that appear to have been used.
・If we cannot get any further reply from you, we are not able to process your return or exchange item.
・All returns / exchanges will only be available on our business days.
Return an Item
1. Once you've received an item, please be sure to check if you have received a wrong shipping item or a defect product.
2. If you received a wrong shipping item or a defect product, please inform us by email or telephone.
Please fill in the following details when you contact us by email.
・Registered Telephone Number
・Reason for Return
※ If there is a stock shortage on a particular item, or if there is no replacement item, we will process your refund of the return item.
Cancel Items or Orders After Shipment
After shipping your ordering items if it is returned for the following reasons, please be aware that the cost of both shipping and returns will be charged.
・Change of mind or circumstances
・If you cannot return the item after 7 days from delivery.
・When the customer refused to accept delivery.