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We do not provide international shipping to the countries below:
• Australia (from 2018/7/1)

【Suspension of International Mail Service Countries List】
Yemen, Kuwait, Sierra Leone, Somalia, Libya

【Cancelation Policy】
WE WILL NOT ACCEPT CANCELLATION CAUSED BY CUSTOMERS.
Before proceed with order please check our terms of sale below.

【Return and Refund Policy】
We DO NOT ACCEPT any return and we are NOT PROVIDE ANY REFUND. We have no responsibility in case of loss or damage to the parcel during transport.
We can provide assistance only in the following 2 cases:

1. Incorrect quantity or wrong goods
2. If the customer has paid an additional amount as insurance, we will provide refund of the full amount than is write on the documents required for shipment.

【Payment Methods】

We accept credit and debit cards.
The following credit and debit cards can be used:
•Visa
•MasterCard
•American Express
•JCB
•others

※The applicant's name MUST BE the same as the card holder's name.
In case of different name, the order will be canceled.

【Delivery Time】
After your order will be checked by our staff, an email will be sent to you for confirm.
The items must be ordered from our supplier and, when they become available, we will proceed with the packing. It will be takes about 4-10 days to prepare your order.
When the packing will be complete and the parcel weight definite, an email will be sent to you for inform you about the shipping cost but IS NOT POSSIBLE TO CANCEL THE ORDER.

※Handling charge (540JPY) will be added to the shipping cost for each order.
※Please understand there will be delays depending upon customs clearance and other various conditions of transportation.
※During the campaign of the Rakuten market in Japan ( Super Sale, Shopping Marathon, etc ) delivery time may be delayed than usual.

【Delivery Methods】
We can provide international shipping by 2 types of services: E-packet and EMS(Express Mail Service).
After the packing, if the parcel weight is less than 2Kg will be shipped by E-Packet.
In the case the parcel weight goes over than 2Kg will be shipped by EMS(Express Mail Service).

※If will be impossible to ship to your country by E-packet,your parcel will be shipped by EMS(Express Mail Service).

【Shipping Fees】
★FREE SHIPPING IS NOT PROVIDING FOR INTERNATIONAL ORDERS★

When the packing will be complete and the parcel weight definite, an email will be sent to you for inform you about the shipping cost.
If we will not receive any reply from you, your order will be shipped 2-3 days after this email was sent.

The shipping fees is determined by the weight after packing,so must be considerate the items packging too.
Handling charge (540JPY) will be added to the shipping fee for each order.
↓Please be sure to check the links below before ordering.↓

E-Packet Fees
https://www.post.japanpost.jp/whats_new/2012/0305_01_c03.pdf

EMS Shipping Fees
https://ichiba-en.faq.rakuten.co.jp/app/answers/detail/a_id/12960/session/L3RpbWUvMTQ4MTA3MjkyOC9zaWQvalIyOXl1NW4%3D

【Undeliverable Items】
Because of International Mail rules of the airport security enforcement,the list of items below are treated as dangerous:

1. Spray cans
2. Perfume
3. Hair coloring and hair solution
4. Nail polish
5. Cosmetics that contain UV protector ingredients
6. Products that contain component in Aloe genus (Aloe vera is excluded)
7. Moxa Cone (お灸 O-kyuu)
8. Hair Tonic

For the reason above, the items in the list will be canceled.

↓Please check the link below for more information↓
https://ichiba-en.faq.rakuten.co.jp/app/answers/list/c/12842,12847

【Prohibited and Restricted Goods】
Policies regarding prohibited and restricted goods differ from each country of destination. Please contact EMS for information on other countries.

【Customs Clearances and Duties】
Import duties and taxes may be applied upon customs clearance into your country. Please pay such costs directly to the delivery agents or the customs office upon delivery. For details, please contact the customs office of your country.

店铺介绍

公司名称 LOBARS Ltd.
店铺名称 BOTANIC GARDEN
店铺地址 Utsubo Park Build 7F 2-2-22 Utsubohommachi, Nishi-ku, Osaka-shi Osaka 550-0004
店铺电话 +81-050-3334-5906
店铺传真 +81-050-3334-5906

发货方式

国际邮政快递EMS

国际邮政快递EMS方便快捷,可以从日本寄送到超过120个国家和地区。EMS有专业有效的邮件追踪服务和发件方保价索赔选项,专业安全服务闻名全球。另外数据显示,EMS通过海关时被截留机率最低。从日本到绝大多数国家,EMS只需一周以内就可送到。请见运费表。

E-packet (JP Post Small Packet)

Your order will be shipped to you via JP Post Small Packet (E-packet). A lower rate than EMS for smaller articles up to 2 kg. Although not as insured as EMS, it is a more economic choice for international shipping. Depending on the destination, the delivery date might vary.
In the case the parcel weight goes over than 2Kg will be shipped by EMS (Express Mail Service).

※Handling charge (540JPY) will be added to the shipping cost for each order.
※If will be impossible to ship to your country by JP Post Small Packet (E-packet),
your parcel will be shipped by EMS(Express Mail Service).

支付方式

信用卡

本店接受以下种类的双币信用卡付款.

•Visa

•MasterCard

•美国运通卡

•JCB

•其他

退货政策

Any return or refund will not be accepted once order confirmation e-mail is sent out.
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