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Different handling in the domestic and overseas
Please read before ordering
 
・ "Free shipping" is only available for orders delivered to address in Japan.

・ Please read the information below to know about overseas delivery.

Flow after your order
Please read before ordering
 
1) After placing an order, an automatic reply will be sent to you. Please note that the money amount mentioned in this e-mail are only applied to delivery inside Japan.

2) Soon after the automatic reply, you will receive an e-mail with the officially fixed money amount from our shop. Please check the total amount then.

3) After your payment is confirmed, your ordered items will be shipped out.


However, there may be delays depending on customs clearance and other various conditions of transportation. Please kindly understand.

Payment
Please read before ordering
 
・ For overseas orders, following payment methods are available: - Credit card (Visa, MasterCard, JCB, AMEX and Diners)
- Bank transfer
- PayPal

・ We accept credit card issued in countries other than Japan.

・ We cannot ship if the shipping address registered in the order and real shipping address do not match.

・ In the case of bank transfer, your order will be cancelled if we cannot confirm your payment within 5 days from your order.

Import tax
Please read before ordering
 
・ Customers must pay all additional charges for customs clearance.

・ Additional import duties and taxes may be charged on customs clearance into your country.

Customers must be in charge of this additional cost, therefore in this case, please pay directly to the delivery agents or the customs office at the time you receive your package.

The import tax policies are different from countries to countries, therefore, please contact the customs office of your living country for more detail.

Delivery
Please read before ordering
 
・ For overseas delivery, we use EMS.

・ Please refer to EMS site for shipping fee by area or delivery time.

・ We will ship the ordered items within about 3 business days after we receive your confirmation mail about the total bill amount including the overseas shipping fee and your payment is confirmed.

・ Please check here (EMS site) for approximate delivery time.

・ Please understand that there may be delays depending on customs clearance and other various conditions of transportation.

・ After shipment is made, you will receive a tracking number by e-mail.

・ With the tracking number, you can check the delivery status at the site below.
⇒ EMS tracking service.(http://www.post.japanpost.jp/int/ems/delivery/index_en.html)

・ During customs procedure, your parcels may be opened for inspection.

Regulation , for the contraband
Please read before ordering
 
・ Depending on delivery country and product, the items may be restricted to be imported by the law.

・ Policies regarding prohibited and restricted goods differ from countries of destination.

https://global.rakuten.com/en/help/shipping/
⇒ Change of language in the top right corner of the page is possible .

* Please contact EMS for information on other countries.

The handling of personal information
Please read before ordering
 
・ We are taking the utmost care on our customers' personal information (address, name, e-mail address, etc.) Your personal information is only used for conducting business with us.

・ We can not accept cancellation caused by customers' preference.

・ Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.

Cancellation Policy
Please read before ordering
 
・ Please understand that we can not accept cancellation for overseas orders.

・ We can not accept cancellation caused by customers' preference.

・ We will cancel your order if your payment can not be confirmed by the due date.

Handling of consumption tax
Please read before ordering
 
・ Japan's consumption tax is not charged with overseas orders.

・ Consumption tax is included in the automatic reply e-mail (the e-mail sent immediately after your order is completed), however, we will be sending you a confirmation e-mail mentioning the total bill amount with the consumption tax excluded.

・ We won't require a consumption tax in case of a delivery to foreign countries, but We have evenly 1080yen regardless of the purchase price as a handling charge corresponding to foreign countries. Please accept it.

店铺介绍

公司名称 KAISER CO., LTD.
店铺名称 Salada Bowl
店铺地址 Kuramae-Orasion Bldg 4F 4-31-10 Kuramae Taito-ku Tokyo 111-0051
店铺电话 +81-3-5835-2045
店铺传真 +81-3-3861-0723

发货方式

国际邮政快递EMS

国际邮政快递EMS方便快捷,可以从日本寄送到超过120个国家和地区。EMS有专业有效的邮件追踪服务和发件方保价索赔选项,专业安全服务闻名全球。另外数据显示,EMS通过海关时被截留机率最低。从日本到绝大多数国家,EMS只需一周以内就可送到。请见运费表。

支付方式

信用卡

本店接受以下种类的双币信用卡付款.

•Visa

•MasterCard

•美国运通卡

•JCB

•其他

PayPal

本店铺接受 PayPal付款。收到本店铺确认订单的邮件之后,请使用邮件中提供的PayPal收款链接付款。
请注意
*如果您没有在邮件中指定的时间内完成付款,您的订单将自动取消

银行转账

本店铺接受银行转账方式的付款。收到本店铺确认订单的邮件之后,请以银行转账的方式支付订单款项。收款方信息也将在确认邮件中提供。

请注意
*所有支付款项均以日元结算,兑换汇率以您所在地区当地银行牌价为准
*如果您没有在邮件中指定的时间内完成付款,您的订单将自动取消

Alipay

支付总额计算如下。
支付总额 = 商品价格 + 国际运费
在收到您确认订单信息的回复之后,我们会通过邮件发送支付宝支付链接。
请在链接过期之前点击进入支付宝安全支付页面并完成支付,以保证订购成功。
请在本页下方找到支付宝支付的分步讲解页面链接。
个人电脑:https://global.rakuten.com/en/help/payment/alipay_pc.html
移动设备/手机: https://global.rakuten.com/en/help/payment/alipay_mobile.html

退货政策

Return & Exchanges and Refund Policy

Please read before ordering
 
We stand behind our goods and services and want you to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with you fairly and reasonably; we hope you will be fair and reasonable with us as well.
 
Return and Refund Only in the case of the following, we accept return and refund.

・ Because we send out your order after inspection severely, we cannot accept return and refund caused by customers' preference as a general rule. However, we accept return only when we have you bear the postage of coming and going.

・ We accept return by defective goods.


We can accept return or exchange if items are in the following condition: -Be in brand new, undamaged, clean, uninstalled, and resalable condition -Include all components, attaching hardware, and documentation -Be in their original packaging We can not accept any return or exchange if items are used or modified.


▼Return
------------------------------
■ Returned goods Please contact me by e-mail within seven days after merchandise arrival. It does not include the number of days that the shipping company has been entrusted. And, please return it to get to the Company within 7 days.

■ Goods after arrival in our shop, on the inspection, it will perform the cancellation processing and refund processing.
------------------------------


▼Exchanges
------------------------------
■ Orders shipped internationally aren't eligible for free returns or merchandise exchanges.

Please refer to the 「Shipping fee for return and refund」.
------------------------------


▼Returned or exchanged conditions
------------------------------
Exchange or return due to the circumstances of the customer can not be accepted.

■ Merchandise which were used even once.

■ Commodity after the receiving, older products more than seven days.

■ Inadvertently, merchandise that customers gave a scratches and dirt.

■ You have the processing of something in the product.

■ With those custom-made and processing for customers, difficult goods of resale to the direction of others.
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Shipping fee for return and refund Customers must cover shipping fee for return and refund caused by customers' preference.

We will cover the shipping fee for return and refund of defective goods. But it is not possible to refund exceed the payment amount of the customers. Therefore, even in the case of defective goods, customers must cover shipping fee for return.

The import tax policies are not subject to refund. It is different from countries to countries, therefore, please contact the customs office of your living country for more detail.
Charge caused by refund ・Customers must cover the charge caused by refund because of the customer's personal preferences.

・ We will cover the charge caused by refund because of defective goods.

・ In the case of payment by bank transfer, we will cover the charge caused by refund. However, it is only in the case of returned goods due to defective.
refund method ▼Credit card
------------------------------
◆ If it is returned to the credit card company of the cancellation deadline, and refund processing the cancellation process.

◆ If you exceed the cancellation deadline, we will refund by bank transfer.
------------------------------

▼Paypal
------------------------------
◆ If it is returned to Paypal of the cancellation deadline, and refund processing the cancellation process.

◆ If you exceed the cancellation deadline, we will refund according to credit card or bank transfer..
------------------------------

▼Bank transfer
------------------------------
◆ Rreturn the goods arrive, and if there is no problem, it will be refunded by bank transfer.
------------------------------
Caution! ・ Please make sure not to make any wrong order.

・ Please negotiate the trouble that happened during damage and loss, the transportation including the leak with a transportation company directly.

・ We cannot take responsibility about a natural disaster and an incident, nonarrival of the baggage by other states of emergency, the delay at all in our store.

We can accept return or exchange if items are in the following condition: -Be in brand new, undamaged, clean, uninstalled, and resalable condition -Include all components, attaching hardware, and documentation -Be in their original packaging We can not accept any return or exchange if items are used or modified.
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