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ELEHELM HAT STORE FROM JAPAN
SHOPPING INFORMATION –ELEHELM HAT STORE-


Welcome to Elehelm Hat Store. We are running retailing a specialty online store for hats and caps since 2010. We contain not only several overseas’ brands hats but also high quality Japanese-made items. Following brands are we contain.Borsalino・DAKS・Henschel・New York Hat・LACOSTE・MAYSER・NEWERA・mila schön・Racal・wigéns・Peter Grimm・Stetson・Cableami・Carlos Santana・Stacy Adams・SCALA etc…
We open store from Monday to Friday 9:00am – 6:00pm (UTC+9) and Saturday and Japanese holiday 9:00am to 3:00pm (UTC+9). During working hour, Japanese and English speaker works. Please do not hesitate to contact us!



ABOUT THE SELLER
 
Shop:  ELEHELM HAT STORE
Shop URL:  https://global.rakuten.com/shop/auc-elehelm-hatstore
Address:  1-7-6 Yokota Atsuta ward Nagoya city, Aichi prefecture, Japan  456-0022
Phone #: +81-52-880-5681
Fax #: +81-52-671-1111
Email: auc-elehelm-hatstore@shop.rakuten.co.jp


PAYMENT

<Cost Calculation>
[Unit price] + [Shipping cost] = Total cost
Usually, price has included consumption tax; however it just imposes for customers who use item in shipping country. Although you will receive automatic replied shopping information, we will re-email you correct shopping information later.
 
<Import Tax>
Customer may be charge additional import tax on customs clearance into you country. If you are in such a case, please pay directly to the delivery agents or the customs office at the time you receive your package. The import tax policies are different from one country to another. If you have questions, please contact the customs office of your living country directly.
 
<Payment Method>
For overseas orders, we accept following payment.
  • Credit and Debit Card (Visa, MasterCard, AMEX, JCB, and Others)
  • Bank transfer  


OVERSEAS DELIVERY

<Delivery Method>
- JP Post EMS** only
**After shipment is made, we will email you a tracking number.
EMS Tracking: http://link.rakuten.co.jp/0/014/316/

 
<Delivery Time>
The delivery time is estimated to be approximately 3-9 business days** after shipment. Please check the following area you live.
Asia: 3-9 days
Oceania: 6-7 days
North America: 6-8 days
Middle East: 6-12 days
Europe: 4-9 days
Africa: more than 7 days
South America: more than 6 days
**Please understand there will be delays depending upon customs clearance and other various conditions of transportation.

<Shipping Guarantee>
Just in case, we suggest you to insure EMS guarantee program. If EMS mail is damaged or partly missing during delivery, a maximum of 2 million yen is paid for the actual loss.

Please check the following claim amount (items value) for insurance fee**.
Claim amount (items value) Additional charge
~20,000yen 0yen
~40,000yen 50yen
~60,000yen 100yen
~80,000yen 150yen
**If you want to know more detail, please check following URL.
http://www.post.japanpost.jp/int/ems/service/damage_en.html

 
<Delivery Cost>
EMS prices are based on weight and destination to certain countries. Please check the following chart (Unit yen)*.
Zone First Zone Second Zone Third Zone
Weight Asia Oceania,
 North America, Central America, and the Middle East
Europe SouthAmerica and Africa
Up to 300g 900 1,200 1,500 1,700
Up to 500g 1,100 1,500 1,800 2,100
Up to 600g 1,240 1,680 2,000 2,440
Up to 700g 1,380 1,860 2,200 2,780
Up to 800g 1,520 2,040 2,400 3,120
Up to 900g 1,660 2,220 2,600 3,460
Up to 1.0kg 1,800 2,400 2,800 3,800
Up to 1.25kg 2,100 2,800 3,250 4,600
Up to 1.5kg 2,400 3,200 3,700 5,400
Up to 1.75kg 2,700 3,600 4,150 6,200
Up to 2.0kg 3,000 4,000 4,600 7,000
*Please check following URL for more information.
 http://link.rakuten.co.jp/0/014/316/


 
POLICY

<Cancellation Policy>
Please understand that we are not able to accept any case of cancellation for overseas shipping after confirmation email has sent out.
 
<Return and Exchange Policy>
Please understand that we are not able to accept any exchanges, returns, and refunds for overseas shipping after confirmation email has sent out.
 
<Privacy Policy>
Regarding our customers’ personal information (address, name, e-mail address, etc.), we are taking the utmost care. Your personal information may be used for, and be used only for conducting our business. Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.
 
<Prohibited and Restricted Goods>
Policies regarding prohibited and restricted goods differ from each country. Please click on the following links for popular destination countries** (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore, Thailand, Australia, New Zealand).
** Please contact EMS for information on other countries
https://event.rakuten.co.jp/borderless/infoservice/en/#05
 

 
 

店铺介绍

公司名称 SHINANO SHOKAI CO.,LTD.
店铺名称 ELEHELM HAT STORE
店铺地址 1-7-6 Yokota Atsuta-ku Nagoya-shi Aichi 456-0022
店铺电话 +81-52-880-5681
店铺传真 +81-52-671-1111

发货方式

国际邮政快递EMS

国际邮政快递EMS方便快捷,可以从日本寄送到超过120个国家和地区。EMS有专业有效的邮件追踪服务和发件方保价索赔选项,专业安全服务闻名全球。另外数据显示,EMS通过海关时被截留机率最低。从日本到绝大多数国家,EMS只需一周以内就可送到。请见运费表。

支付方式

信用卡

本店接受以下种类的双币信用卡付款.

•Visa

•MasterCard

•美国运通卡

•JCB

•其他

PayPal

本店铺接受 PayPal付款。收到本店铺确认订单的邮件之后,请使用邮件中提供的PayPal收款链接付款。
请注意
*如果您没有在邮件中指定的时间内完成付款,您的订单将自动取消

退货政策

Please understand that we are not able to accept any exchanges, returns, and refunds for overseas shipping after confirmation email has sent out.
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