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 Customer Service

Customer-support in English is only held by mails.
If you call us for customer-support in English, sorry that we can't provide you with enough support.
Therefore, please send mails if you want to contact us in English.


about Order
1) After placing an order, an automatic reply will be sent to you.
Please note that the money amount mentioned in this e-mail are only applied to delivery inside Japan.
2)
After the automatic reply, When we checked your order,you will receive an e-mail [Notice about Shipping Fee] from our shop with the officially fixed money amount .
Please check the total amount then
3) After your payment is confirmed, your ordered items will be shipped out

However, there may be delays depending on customs clearance and other various conditions of transportation. Please kindly understand


【NOTE】
Additional import duties and taxes may be charged on customs clearance into your country.

Customers must be in charge of this additional cost, therefore in this case, please pay directly to the delivery agents or the customs office at the time you receive your package

Consumption tax is not charged with overseas orders, but 8% of your bill will be charged as the fee for handling overseas shipping


Free shipping of the display is only delivery to Japan.
The Shipping fee will determined by the weight of the ordered items.
This weight is total by the order items and its packing.

We sell the product on multiple markets both domestically and overseas.
Because of this, it sometimes sells out after it has been ordered.
 

店铺介绍

公司名称 apworld Inc.
店铺名称 APWORLD
店铺地址 Shinhama Machi1-38 Yatsushiro-shi Kumamoto 8660031
店铺电话 +81-9-6532-1681
店铺传真 +81-9-6532-1631

发货方式

国际邮政快递EMS

国际邮政快递EMS方便快捷,可以从日本寄送到超过120个国家和地区。EMS有专业有效的邮件追踪服务和发件方保价索赔选项,专业安全服务闻名全球。另外数据显示,EMS通过海关时被截留机率最低。从日本到绝大多数国家,EMS只需一周以内就可送到。请见运费表。

邮政小包裹平邮

邮政小包裹平邮服务只限2公斤以下的包裹。相比EMS,此项服务费用更低。请注意,平邮服务不能追踪邮件,也无法保价索赔,因此安全性相比EMS显著降低。如果发生丢件,店铺无法帮助买家索赔,买家将自行承担损失。另外,平邮所需时间也较长;如果着急收到商品,请勿选择平邮。具体运费因目的地不同变化。

支付方式

信用卡

本店接受以下种类的双币信用卡付款.

•Visa

•MasterCard

•美国运通卡

•JCB

•其他

PayPal

本店铺接受 PayPal付款。收到本店铺确认订单的邮件之后,请使用邮件中提供的PayPal收款链接付款。
请注意
*如果您没有在邮件中指定的时间内完成付款,您的订单将自动取消

Alipay

支付总额计算如下。
支付总额 = 商品价格 + 国际运费
在收到您确认订单信息的回复之后,我们会通过邮件发送支付宝支付链接。
请在链接过期之前点击进入支付宝安全支付页面并完成支付,以保证订购成功。
请在本页下方找到支付宝支付的分步讲解页面链接。
个人电脑:https://global.rakuten.com/en/help/payment/alipay_pc.html
移动设备/手机: https://global.rakuten.com/en/help/payment/alipay_mobile.html

退货政策

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【Cancellation Policy】
・Please understand that we can not accept cancellation for overseas orders.

・We can not accept cancellation caused by customers' preference.

・We will cancel your order if your payment can not be confirmed by the due date.

・Please note that we do not accept any cancelation or changes for alipay payment after the payment has been confirmed.
Thank you for understanding.

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【Return and Refund Policy】
We cannot accept any return/exchange on overseas orders.

・We can not accept any return/refund caused by customers' preference.

・Please make sure not to make any wrong order.

*If a customer would like to return an item at their own convenience, we ask that they be aware of the following points.

-All shipping costs are the responsibility of the customer.
-Ten percent of the product price will charged as a handling fee for the returned item.
-Once a returned item has arrived at our company, refunds will be carried out in the following ways.

[Refunds]
*When paying through AliPay or Paypal
Refunds will be made via bank deposit transfer. (A separate 1,000 yen transfer fee will be charged in this case.)

*When paying with a credit card
The entire amount will be refunded temporarily, but we will recharge your credit card with the shipping charges and processing fees afterward.
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APWORLD

4.51 (6,652)

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