1) After placing an order, an automatic reply will be sent to you. Please note that the money amount mentioned in this e-mail are only applied to delivery inside Japan.
2) Soon after the automatic reply, you will receive an e-mail with the officially fixed money amount from our shop. Please check the total amount then.
3) After your payment is confirmed, your ordered items will be shipped out.
However, there may be delays depending on customs clearance and other various conditions of transportation. Please kindly understand.
For overseas orders, following payment methods are available: - Credit card (Visa, MasterCard, JCB, AMEX and Diners)
Additional import duties and taxes may be charged on customs clearance into your country.
Customers must be in charge of this additional cost, therefore in this case, please pay directly to the delivery agents or the customs office at the time you receive your package.
The import tax policies are different from countries to countries, therefore, please contact the customs office of your living country for more detail.
For overseas delivery
For overseas delivery, we use EMS.
Please refer to EMS site for shipping fee by area or delivery time.
We will ship the ordered items within about 3 business days after we receive your confirmation mail about the total bill amount including the overseas shipping fee.After shipment is made, you will receive a tracking number by e-mail.
※"Free shipping " is only available for orders delivered to address in Japan.
Please understand that we can not accept cancellation for overseas orders.
We will cancel your order if your payment can not be confirmed by the due date.
Return and Refund Policy
We cannot accept any return/exchange on overseas orders.Please make sure not to make any wrong order.
Customer-support in English is only held by mails. If you call us for customer-support in English, sorry that we can't provide you with enough support. Therefore, please send mails if you want to contact us in English.
We use an auto-translation tool to communicate in languages other than Japanese. We apologize for your inconvenience if there's some wrong translation.
We are taking the utmost care on our customers' personal information (address, name, e-mail address, etc.)
Your personal information is only used for conducting business with us.
Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.