We have strived to supply the best service for all our customers and hope that our customers can be satisfied with their orders.
However please be aware that after shipment, Kimono Nagomiya do not accept either order cancel or exchange or refund for any reasons bellow.
1. Change of mind.
2. Individual reasons.
3. Incorrect products order.
4. Delayed delivery as international shipping parcels dispatched.
5. Different color, brightness, saturation from the image displayed on the screen.
6. Choose the wrong size.
7. Mistook it as a set item.
8. Production specifications.
9. Sewing method, sewing thread etc.
10. Complaint after you tried on, used, washed.
We have no responsibility to refund your payment for a defective product unless the following 2 situations.
1. Missing items, wrong items in your parcel.
2. JP Post service or the local post service confirmed as the EMS insurance coverage for loss, damage and delay of your parcel.
Your packet is shipped within 2 business days from the date after we confirm your payment.
If you wish to cancel or update some order information, please request us at firstname.lastname@example.org, within 24 hours from your order date.
*We do not accept
cancellation after shipment.
Notice: Japanese holidays term such as new year(From the end of DEC to the beginning of JAN), summer holiday(Mid of AUG),the shipping may need additional days to be completed.
[Shipping & Packing Fee]
The total amount including the shipping & packing fee is announced via e-mail after we receive your order.
*The automatic confirmation mail by Rakuten Ichiba doesn't include the Shipping & packing fee
. For checking your total amount, please refer to the e-mail from our shop.
*The shipping fee described on the shipping documents is just for the shipping, so it doesn't match with the fee we charge on your order.
[About Customs, Duties & Taxes]
1) The Japanese consumption duty is charged on all order, as the commission charge of the international shipping.
2) Customs Duties and Import Duties may be charged on your items at the customs in your country. In that case, please pay that fee and tax to the delivery agents or customs office directly.
3) The import regulations are different in each county, to know more about it, please contact the customs of your country directly.
1) If you have any question, please email us at email@example.com
2) The tracking number is stated in the shipping note which you receive after your parcel is shipped.
3) We DO NOT accept any request for illegal document issue. (ex : Undervalued invoice / Indicating a Gift instead of Merchandise)
4) Returning or Exchanging after shipping is unacceptable.
Please carefully read the product description before you check out your order.
If you can't see something about the products, please ask us at firstname.lastname@example.org
5) When the package is returned to us because the delivery destination is unknown, or the package is past the storage period at the post office, you will be charged the one-way shipping fee and the restocking fee (300JPY).
(We will refund only for the items.)