■How to order from outside Japan - Please check the following items regarding international shipping.
●Import duties and taxes may be applied upon customs clearance into your country. In such cases, the recipient of the item will be responsible for those fees. Please pay these costs directly to the delivery agents or the customs office upon delivery. Additionally, taxes and duties differ by country. Please contact the customs office in your country for details.
●Returns and exchanges cannot be accepted once an item has been shipped.
●Shipping is calculated based on weight. Please check the following website to verify shipping fee: https://event.rakuten.co.jp/borderless/help/jp/shipping/. After the order has been placed, we will send you a separate e-mail with information regarding the order and shipping fees.
Depending on the country, some taxes may be due at the time of arrival.Please contact the customs office in your county for more details.
For international shipments, items may not be returned or exchanged except in the case of defective or incorrect items.
■Return Policy in the case of damaged or incorrect goods
We sincerely apologize.
If you have any questions or there is any point which is unclear, please contact us at the following:
We will reply as soon as confirmation has been made.Any mail after 4:00pm, Japan Standard Time (JST) will be handled the following day.