Japanese people are very serious about oral health. Made-in-Japan oral care products have not only high quality but also excellent effects. Our shop provides various specialty oral care items which are sold at dental hospitals in Japan only. Many of these items can only be found at our shop.
International Shipping Process
1. Place an order.
2. We calculate your order and add EMS shipping fee & handling fee.
3. We check your credit card validity. We accept VISA, MasterCard, JCB, AMEX and Diners. We also accept Paypal and Alipay.
4. We will send you an e-mail in English (not automated) to confirm for the final price (plus send you the payment link in case of Paypal/Alipay method).
※Final price = item price+ shipping fee + handling fee (4% of item price)
※Please check your e-mail's junk or spam and allow e-mail from rakuten(a)e-okuchi.jp
5. Once we have received your confirmation or payment, your parcel will be shipped as soon as possible.
6. For credit card method: in case we don’t receive your confirmation, we will ship your parcel after 3 working days. If your card is invalid, your orderl will be cancelled.
7. For Paypal/Alipay method: your order will be cancelled if no payment within 7 days.
※Please note that for security reason, once a parcel is shipped, it is impossible to change any information written on EMS label.
※Should you require any assistance, please contact us via:
-Skype (ID: yeonnietong)
-Email us at: firstname.lastname@example.org.
We are available to serve you Monday through Friday, from 9AM to 6PM JST (except lunch break from 12PM to 1PM and Japan public holidays).