・Only products that are registered to the page for overseas sales is available for overseas delivery.
"Free shipping (送料無料)" is only available for orders delivered to address in Japan
・For overseas delivery, we use EMS.
・Please refer to EMS site for shipping fee by area or delivery time.
(Since the postage calculated in accordance with shipping standards EMS, please do not worry.)
・We will ship the ordered items within about 5 business days after your payment is confirmed.
・After shipment preparation is made, you will receive a tracking number by e-mail.
・With the tracking number, you can check the delivery status at the site below. EMS tracking service
Internet orders are accepted 24 hours a day.
Call of us thank you to the following time zone.
9:00 to 17:00 (weekends and holidays closed) ※Japan time
If the inquiry by e-mail came on a holiday time zone, we will reply the next business day.
Customer-support in English is only held by mails. If you call us for customer-support in English, sorry that we can't provide you with enough support. Therefore, please send mails if you want to contact us in English.
We use an auto-translation tool to communicate in languages other than Japanese. We apologize for your inconvenience if there's some wrong translation.
We are taking the utmost care on our customers' personal information (address, name, e-mail address, etc.) Your personal information is only used for conducting business with us.
■We won't require a consumption tax in case of a delivery to foreign countries, but We have 8 % as a handling charge corresponding to foreign countries. Please accept it.
■Please make sure not to make any wrong order.
■Please understand that we can not accept cancellation for overseas orders.
■We cannot accept any return/exchange on overseas orders.
■Contact by phone is compatible only Japanese. Contact us by e-mail in English or Chinese, can respond in Japanese.