About consumption tax, customs duty, and handling charges
- The amount of consumption tax listed on our website is the charge required for international shipment.
- Customers will be responsible for any customs duty incurred.
JP Post EMS
About delivery and fees
- After your order, an email will be automatically sent to you.
*We will send you an email with the correct amount of delivery fees later. Please be patient.
- An email with the correct amount of shipping fees and the amount due will be sent to you from our store.
Please check the shipping address, payment method, and the amount.
- Once your payment is confirmed, we will make the shipping arrangements.
- Merchandise will be delivered via EMS (International Postal Express Mail Service).
Please check the following URL for approximate delivery time.
*Please note that you cannot specify a date and time for delivery.
- Please fill in your name and country in English.
- If you have any inquiries or requests, please contact us immediately prior to shipment.
Please note that we may not be able to accommodate your requests to change the contents of your order after shipments have been arranged.
- EMS has a delivery compensation system in cases where EMS mail is lost, stolen, or damaged.
Please visit the following website for details.
About product and inventory
- [About our product inventory]
- The products listed on this website are simultaneously sold through a number of stores.
- Because of this, there are rare cases where the item that you ordered is sold out and out of stock at the moment that you ordered through our website.
If we check the scheduled arrival date of the item and foresee the difficulty to obtain it, we are afraid that we will need to cancel your order.
If you wish to check our inventory prior to your order, we recommend that you contact us by phone or email.
As for our inventory management, we do our best to update the system in real time. However, we ask for your understanding in cases where items become out of stock.
- [Cautions in case of purchasing more than one item]
- When you purchase more than one item and some of them are out of stock,
we may contact you to double check to see if you still wish to purchase your order.
In those cases, we will contact you by email.
Please respond to our inquiry at your earliest convenience.
If we do not hear from you for more than 4 business days, we will assume that you have no intention to purchase and will thus cancel your order.
- [About our product size descriptions]
- All of our size descriptions are the actual sizes measured by our staff.
*Depending on the product, there may be slight discrepancies in sizes.
We do our best to measure accurate sizes; however, please note that our size descriptions are the actual sizes of sample products and that there may be slight discrepancies in sizes between our descriptions and the item that you received.
- [About gift wrapping]
- We offer gift wrapping for a fee (\324).
If you would like gift wrapping services, please order from the following URL:
Items that we cannot offer gift wrapping:
All boot products, large items such as suitcases, and stick umbrellas
Business hours and others
- [About our business hours]
- Order acceptance → Open every day
- Phone inquiries → 10:00 - 19:00
- →If you wish to inquire in languages other than Japanese, we may have to call you back.
- [About email inquiries]
- We respond to email inquiries at any time.
If you do not hear from us, please kindly call us.
- →If you wish to inquire in languages other than Japanese, please note that it may take some time for us to respond.
- [About customer identity verification]
- In our effort to avoid potential trouble,we may verify customer identity in advance for orders associated with insufficient shipping address information,expensive merchandise, or warnings from an examining authority.
Shipment may be put on hold until customer identity is verified.
- [If the outcome is regarded as malicious]
- In cases where returns and exchanges are repeatedly requested or deliveries are refused with no intention to purchase,unfortunately we may decline your future orders and return requests.
- [About refund of Rakuten Ichiba Limited Time Points]
- We cannot guarantee a refund of limited-time points after cancellations and returns are processed.
Please check Rakuten Ichiba Q&A for Rakuten points and other inquiries related to shopping.