일본의 모든 것을 쇼핑하세요. 당신이 있는 곳을 포함해, 전 세계로 배송해 드립니다.

About consumption tax, customs duty, and handling charges

  • The amount of consumption tax listed on our website is the charge required for international shipment.
  • Customers will be responsible for any customs duty incurred.

Shipment

JP Post EMS

About delivery and fees

  1. After your order, an email will be automatically sent to you.
    *We will send you an email with the correct amount of delivery fees later. Please be patient.
  2. An email with the correct amount of shipping fees and the amount due will be sent to you from our store.
    Please check the shipping address, payment method, and the amount.
  3. Once your payment is confirmed, we will make the shipping arrangements.
  4. Merchandise will be delivered via EMS (International Postal Express Mail Service).
    Please check the following URL for approximate delivery time.
    https://global.rakuten.com/en/help/shipping/
    *Please note that you cannot specify a date and time for delivery.
  5. Please fill in your name and country in English.
    • If you have any inquiries or requests, please contact us immediately prior to shipment.
      Please note that we may not be able to accommodate your requests to change the contents of your order after shipments have been arranged.
    • EMS has a delivery compensation system in cases where EMS mail is lost, stolen, or damaged.
      Please visit the following website for details.
      http://www.post.japanpost.jp/int/ems/index_en.html

Others

About product and inventory

[About our product inventory]
The products listed on this website are simultaneously sold through a number of stores.
Because of this, there are rare cases where the item that you ordered is sold out and out of stock at the moment that you ordered through our website.
If we check the scheduled arrival date of the item and foresee the difficulty to obtain it, we are afraid that we will need to cancel your order.
If you wish to check our inventory prior to your order, we recommend that you contact us by phone or email.
As for our inventory management, we do our best to update the system in real time. However, we ask for your understanding in cases where items become out of stock.
[Cautions in case of purchasing more than one item]
When you purchase more than one item and some of them are out of stock,
we may contact you to double check to see if you still wish to purchase your order.
In those cases, we will contact you by email.
Please respond to our inquiry at your earliest convenience.
If we do not hear from you for more than 4 business days, we will assume that you have no intention to purchase and will thus cancel your order.
[About our product size descriptions]
All of our size descriptions are the actual sizes measured by our staff.
*Depending on the product, there may be slight discrepancies in sizes.
We do our best to measure accurate sizes; however, please note that our size descriptions are the actual sizes of sample products and that there may be slight discrepancies in sizes between our descriptions and the item that you received.
[About gift wrapping]
We offer gift wrapping for a fee (\324).
If you would like gift wrapping services, please order from the following URL:
https://global.rakuten.com/en/store/brandbrand/item/gift00/
Items that we cannot offer gift wrapping:
All boot products, large items such as suitcases, and stick umbrellas

Business hours and others

[About our business hours]
Order acceptance → Open every day
Phone inquiries → 10:00 - 19:00
→If you wish to inquire in languages other than Japanese, we may have to call you back.
[About email inquiries]
We respond to email inquiries at any time.
If you do not hear from us, please kindly call us.
→If you wish to inquire in languages other than Japanese, please note that it may take some time for us to respond.
[About customer identity verification]
In our effort to avoid potential trouble,we may verify customer identity in advance for orders associated with insufficient shipping address information,expensive merchandise, or warnings from an examining authority.
Shipment may be put on hold until customer identity is verified.
[If the outcome is regarded as malicious]
In cases where returns and exchanges are repeatedly requested or deliveries are refused with no intention to purchase,unfortunately we may decline your future orders and return requests.
[About refund of Rakuten Ichiba Limited Time Points]
We cannot guarantee a refund of limited-time points after cancellations and returns are processed.
Please check Rakuten Ichiba Q&A for Rakuten points and other inquiries related to shopping.

판매자 개요

회사 이름 platinum.Inc
판매자명 BrandCity
판매자 주소 9th Floor ONTEX Nanba Bld. 2-2-45 Minatomachi Naniwa-ku Osaka-shi Osaka 556-0017
판매자 전화번호 +81-6-4396-0066
판매자 팩스 번호 +81-6-4396-0067

배송 옵션

일본 우체국EMS(국제특급우편)

고객님께서 주문하신 상품은 일본 우체국의EMS(국제특급우편)를 통해 발송될 예정입니다. EMS는 전세계(120개국이상) 우체국 간에 특별 우편운송망을 통해 빠르고 안전하게 우편물을 배달할 수 있습니다. 그리고 고객님은 국제적으로 연결된 전산망을 통해 고객님께서 주문하신 상품의 배송상황을 조회할 수 있으며 1주일내에 배송될 것입니다. 예상 배송비 보기

결제 옵션

신용카드

신용카드 또는 체크카드 결제가 가능합니다.

이용 가능한 신용카드/체크카드 :

•Visa

•MasterCard

•American Express

•JCB

•기타

PayPal

PayPal(페이팔) 결제가 가능합니다. 주문확인 메일을 받으신 후, 페이팔 결제를 진행해 주세요.
유의사항
*메일에 기제된 기한까지 페이팔 결제가 확인되지 않을 경우, 주문은 자동적으로 취소됩니다.

UnionPay

"지급 금액"은 다음과 같이 계산된다.
결제 금액 = 제품 가격 + 배송비
주문 확인 후, 우리는 당신이 지불 할 수있는 링크 보내드립니다
Alipay의의 보안 결제 페이지를 통해.
당신은 당신의 순서를 완료 기한 전에 지불 프로세스를 finishu해야합니다.
이 페이지의 하단에있는 링크에서 결제 과정을 확인하시기 바랍니다.

계좌이체

계좌이체를 통한 결제가 가능합니다. 주문확인 메일을 받으신 후, 메일에 명시된 은행 계좌로 이체바랍니다.

유의사항
*모든 결제단위는 일본 엔 입니다. 적용 환율은 거래은행을 통해 확인하실 수 있습니다.
*메일에 기제된 기한까지 계좌이체가 확인되지 않을 경우, 주문은 자동적으로 취소됩니다.

Alipay

Please find the methods of payment at the following URLs:

Alipay Payment Process Flow: PC
https://global.rakuten.com/en/help/payment/alipay_pc.html

Alipay Payment Process Flow: Mobile/Smartphone
https://global.rakuten.com/en/help/payment/alipay_mobile.html

반품 정책

Due to the characteristics of the products that we carry, please note that we do not accept any cancellation or return requests associated with customer preference.

Please carefully review items before you order.

  • Please note that we do not accept return or exchange requests due to customer preference, such as "It is not what I expected", "I don't need it anymore", "It looks different from the image on the screen", or "The size is not what I expected".
  • A claim such as "The color looks different from what I saw on the screen" largely depends on the computer monitor that customers are using. Therefore, please note that such claims are categorized as a request due to customer preference and we cannot accept any return or exchange requests associated with such claims.
  • Please carefully check product details listed on our website so that cases as above can be avoided.

We may cancel your order if any of the followings apply:

  • If the shipping address is outside our international shipment eligible areas.
  • If you order an item that we can not ship internationally due to size and weight limits.
  • If you order an item that we can not ship internationally due to the strength of the merchandise.
  • If the shipping address is outside our international shipment eligible areas or a P.O. Box.

If you have any questions, please contact us by email or phone.

BrandCity

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