Shop Japan. We ship worldwide, bringing Japan directly to you.

Shop Overview

Company Name komachi Corporation
Shop Name web-chouchou
Shop Address Kanehide Building East Building 5th 112-1 Asahimachi Naha-shi Okinawa 900-0029
Shop Phone Number +81-98-866-6336
Shop Fax Number +81-98-866-6337

Shipping Options

JP Post EMS

Your order will be shipped to you via Japan Post EMS. Japan Post is a speedy delivery service that delivers to more than 120 countries. With an effective tracking system and insurance program, EMS is able to offer a secure delivery worldwide. You can track your package with the tracking code provided and it will be delivered within a week. See estimated shipping fee

Payment Options

Credit Card

We accept credit and debit cards.
The following credit and debit cards can be used:
•Visa
•MasterCard
•American Express
•JCB
•others


please note
- If the purchaser and the cardholder is different, it does not accept the order.

Alipay

The “Payment Amount” is calculated as below.
“Payment Amount” = Product price total + shipping fee
Upon confirming your order, we will send you a link to make a payment via Alipay’s secure payment page.
You must finish the payment process before the deadline to complete your order.
Please check the payment process from the link here.
PC: https://global.rakuten.com/en/help/payment/alipay_pc.html
Smartphone/Tablet
: https://global.rakuten.com/en/help/payment/alipay_mobile.html

Return Policy

◆Different handling in the domestic and overseas

"Free shipping (送料無料)" is only available for orders delivered to address in Japan.



◆Privacy Policy

We are taking the utmost care on our customers' personal information (address, name, e-mail address, etc.)
Your personal information is only used for conducting business with us.

Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.



◆Cancellation Policy

We will cancel your order if your payment can not be confirmed by the due date.



◆Return and Refund Policy

We cannot accept any return/exchange on overseas orders.

We can not accept any return/refund caused by customers' preference



◆Handling of consumption tax

Japan's consumption tax is not charged with overseas orders

Consumption tax is included in the automatic reply e-mail (the e-mail sent immediately after your order is completed), however, we will be sending you a confirmation e-mail mentioning the total bill amount with the consumption tax excluded.

Consumption tax is not charged with overseas orders, but 10% of your bill will be charged as the fee for handling overseas shipping

 
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