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About VS-ONE

VS-ONE was started in September, 2000. We are based in Saitama, Japan, but are now aiming to globalize our business in order to provide high-quality, yet affordable car parts and accessories to customers all over the world. Our staff works hard together as a team in order to bring satisfaction to our customers.
 
Buisness Hours

We accept online orders 24/7! 

Our office is close on the weekends and National Japanese Holidays, including Golden Week (April 29th~May 5th), Obon Week (August 11th~18th), and New Years (December 29th~January 4th). So please be aware that during these dates our process and handling times may take longer than usual.

 
Contact Us
 
If you have any questions or concerns, feel free to contact us by the e-mail addresses below. English and Japanese are both okay.

 
vs1@shop.rakuten.co.jp,vs1_2@shop.rakuten.co.jp,vs1_6@shop.rakuten.co.jp
 

Shop Overview

Company Name Tomoko Yoshida
Shop Name CarPartsShop VS-ONE
Shop Address Otuka2-7-9 Bunkyo-ku Tokyo 112-0012
Shop Phone Number +81-48-970-2788
Shop Fax Number +81-48-970-2822

Shipping Options

JP Post EMS

Your order will be shipped to you via Japan Post EMS. Japan Post is a speedy delivery service that delivers to more than 120 countries. With an effective tracking system and insurance program, EMS is able to offer a secure delivery worldwide. You can track your package with the tracking code provided and it will be delivered within a week. See estimated shipping fee

JP Post Small Packet

Your order will be shipped to you via Post Small Packet. A lower rate than EMS for smaller articles up to 2 kg. Although not as insured as EMS, it is a more economic choice for international shipping. Depending on the destination, the delivery date might vary.

Payment Options

Credit Card

We accept credit and debit cards.
The following credit and debit cards can be used:
•Visa
•MasterCard
•American Express
•JCB
•others

PayPal

We accept PayPal. After receiving the order confirmation e-mail, please proceed with the PayPal payment.
Note
*Please note that if payment through PayPal is not confirmed by the date indicated in the e-mail, your order will be automatically cancelled.

Return Policy

Payment

We accept payment from the following Credit Cards: 
 
VISA, MASTER, JCB, AMEX, Diners
 
We also accept payment by PayPal.

PayPal Instructions:
● Total Bill Amount = Total Price + Shipping Fee 
*If you are using Rakuten Super Points, the Total Bill Amount on the automatic reply mail from Rakuten Ichiba may be different. Please check the mail from our shop to confirm the correct amount

●We will ship your order after the payment has been settled. 

●You will receive an e-mail regarding the payment via PayPal. 
  *Please click the link to the PayPal website on the e-mail, 
  and settle the payment within 7 days.


●Please be aware that if we cannot confirm your payment to our PayPal account 7days     after the e-mail has been sent, your order will be automatically cancelled. 

●All handling fees are payed for by the customer.
 
●Any returns or refunds will not be accepted for overseas deliveries 
  once the Order Confirmation e-mail has been sent out.


 
Overseas Deliveries

International delievers are sent by EMS (Express Mail Service)
 
You can learn more about this service here:
https://www.post.japanpost.jp/int/ems/index_en.html 

1) After you make your order, an automated reply mail will be sent to you in Japanese. Please note that the shipping fees mentioned in this e-mail are only applied to domestic deliveries in Japan.

2) Soon you will receive an English e-mail with the correct shipping fees and total price from our shop.
Please confirm the total amount due. 

3) Your order items will be shipped out only after the payment has been settled.

4) The arrival time is estimated to be approximately 3 business days after shipment.
Please understand there will be delays depending upon customs clearance and other various conditions of transportation.

*We cannnot accept any returns or exchanges on overseas orders.

 

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