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Delivery Time
The delivery time is estimated to be approximately few days after order. Please understand there will be delays depending upon customs clearance and other various conditions of transportation. During the campaign of the Rakuten market in Japan ( Super Sale, Shopping Marathon, etc ) will be many orders. Accordingly, delivery time may be delayed than usual. If you hurry, thank you for your order as soon as possible. 

Delivery Method
We use
Japan Post EMS service which delivers quickly and affordably to more than 120 countries and regions.  After shipment is made, you will receive a tracking number by e-mail.

Shipping Fees
After order, an automatically reply in Japanese will be sent to you. After few days, you will receive an e-mail with the correct shipping fees and total price from our shop. Please check the total amount due. Your ordered items will be shipped out after your confirmation.

The correct shipping fees is determined by the weight after packing, please be sure to check the following EMS shipping fees.
EMS Shipping Fees (pdf)

Undeliverable Items
Spray cans and hair coloring products can not be delivered as international mail, for the aviation hazardous materials.
The products that contain component in Aloe genus (Aloe vera is excluded) can not be delivered, because there is a case to be stopped in the delivery countries of Customs on the basis of the Washington Treaty. Please contact us if goods are unknown.

Prohibited and Restricted Goods
Policies regarding prohibited and restricted goods differ from each country of destination. Please contact EMS for information on other countries.

Consumption Tax
We will not charge customers with Japan's consumption tax. However, consumption tax is included in the automatic reply e-mail (the e-mail sent immediately after your order completion), therefore, we will be sending you a “Thank You” e-mail mentioning the total order amount including consumption tax. 

Customs Clearances and Duties
Import duties and taxes may be applied upon customs clearance into your country. Please pay such costs directly to the delivery agents or the customs office upon delivery. For details, please contact the customs office of your country.

Cancelation Policy
We will not accept cancellation caused by customers. We will cancel your order if the payment had not been properly made until the due date.

Privacy Policy
Regarding our customer's personal information (address, name, e-mail address, etc.), we are taking the utmost care. Your personal information may be used only for conducting our business.
Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.

To Korean Customers
Please use Rakuten shop in Gmarket.

Web Site http://link.rakuten.co.jp/1/062/925/
Mobile Site http://link.rakuten.co.jp/1/062/929/

Our Aim
We introduce an advanced logistics system, that is small automatic warehouse for picking and packing goods. Then, we build an internal total management system that make goods move in and out efficiently and speedy. And we will provide customers with goods cheaper, faster and accurately.


Shop Overview

Company Name NOS
Shop Name Viva Cosme
Shop Address 1-8-2, Tokyo Aircraft Instrument Haneda Maintenance Center 3F, Hanedakuko, Ota-ku, Tokyo, 144-0041 Japan Ota-ku Tokyo 144-0041
Shop Phone Number +810570-66-6260
Shop Fax Number +81-50-3538-2928

Shipping Options


Your order will be shipped to you via Japan Post EMS. Japan Post is a speedy delivery service that delivers to more than 120 countries. With an effective tracking system and insurance program, EMS is able to offer a secure delivery worldwide. You can track your package with the tracking code provided and it will be delivered within a week. See estimated shipping fee.

Delivery to Ukraine has been suspended. Because there is a risk that the order will be lost in the conflict area with Russia, it is difficult to apply insurance in case of loss. 
Please use tenso.com for delivery to Ukraine.

Payment Options

Credit Card

We accept credit and debit cards.
The following credit and debit cards can be used:
•American Express

Return Policy

Any return or refund will not be accepted once order confirmation e-mail is sent out.

Viva Cosme

4.47 (7,329)
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