|JP Post EMS||
Your order will be shipped to you via Japan Post EMS. Japan Post is a speedy delivery service that delivers to more than 120 countries. With an effective tracking system and insurance program, EMS is able to offer a secure delivery worldwide. You can track your package with the tracking code provided and it will be delivered within a week. See estimated shipping fee
|DHL Express Worldwide||
DHL is one of the world's top shipping companies. The shipping is the safer and faster than other shipping options. We are offered reasonable prices by DHL and our customers can use their safe and quick service at good rate. Insurance is available at 2,500JPY. If you need an insurance for the package, please note "Need Insurance". We strongly recommend to insure the package especially for the musical instruments.
|FedEx International Economy||
FedEx is one of the world's top shipping companies. International Economy is their reasonable shipping service. Insurance is available at 160 JPY per item value of 12,500 JPY. If you need an insurance for the package, please note "Need Insurance". We strongly recommend to insure the package especially for the musical instruments.
All import duties and taxes are the responsibility of the customers and will be collected separately in the destination country. We have no obligation to notice the customers the amount and rate of the custom duties and taxes. We recommend you to check them using the following websites.
Basically, we cannot accept any cancel request after the manufacturing and purchasing from our suppliers are in process. If you do not need the product, I’m afraid we have to ask you for the cost spent for manufacturing and stocking.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
We have a policy of no return and exchange, except for the case of the defective items. Before sending the items back, please email us at firstname.lastname@example.org with the pictures of the items for us to confirm their condition.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your photos of the item is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If you are approved and we receive the return items, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 113-4 Takatsujiomiya-cho, Shimogyo-ku, Kyoto, Kyoto Prefecture 600-8387 Japan (Phone: +81 75-813-8615).
To return your product, you should mail your product to: 113-4 Takatsujiomiya-cho, Shimogyo-ku, Kyoto, Kyoto Prefecture 600-8387 Japan.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Please use a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
This product cannot be shipped to United States from the store.
Please contact the store for further information.