Simple Matcha A set premium

About returned goods and exchange 

Please a wishing-returned-goods and exchange case contacts us within seven days after goods arrival. I cannot accept the returned goods and exchange without connection. 
About goods with freshness dates, such as powdered green tea and green tea, even when unopened, returned goods cannot be accepted. 

The returned-goods and exchange way 

- When goods have damage 

 Please contact us, when the goods which we delivered to you have damage. 
 I investigate by our company and a delivery trader, and carry out correspondence of returned goods and exchange. 
 When damaged at the time of delivery, I claim damages from a delivery trader. In that case, there is also the necessity that a delivery trader connects from you. 
 When damaged goods are out of stock and cannot prepare, I will correspond for refund. 
 Please understand that I may obtain time till the completion of investigation. 

- When a defective article, order goods, and different goods arrive 

 Please contact us, when the initial failure of goods, order goods, and different goods arrive. I carry out correspondence of returned goods and exchange. 
 Our company pays the delivery charge concerning return. 
 Since a delivery charge is transferred to your bank account, please tell us the bank account in which overseas remittance is possible. 

- When the returned goods and exchange for the sake of a customer's convenience are wished 

The following case serves as customer convenience. 

 
Order mistakes, such as a color and size 

Goods without damage or initial failure 

 In a hope, please connect returned goods and exchange to us, and return the after goods. About goods exchange, after the returned goods arrive at our company, I will send new goods. 
 You have to pay the cost concerning return, and the cost concerning a redistribution. 

- About return 

 Please be sure to return in the state of the package of the goods arrival time. 
 When the returned goods have a run short of and damage, I may charge the difference, such as a repair charge. 

- About refund 

I will repay by the following way. The refund way changes with payment ways. 

- In the case of payment by credit card. 

I process cancellation of a credit card. If cancellation processing is carried out even if the price for goods is already charged directly, the account which I use with the credit card will be repaid. 

- In the case of payment by Paypal. 

 I repay from Paypal. I repay to the account which you have registered into Paypal, or the account of use with the credit card which you have registered into Paypal.  

- In the case of payment by Alipay. 

 I repay from Alipay. You repay to the account which I have registered into Alipay. 

- In the case of the payment by bank transfer 

 I repay the account of a visitor's specification. 

- When it cannot repay by the above-mentioned way, repay the account in which your overseas remittance is possible. 
 in that case, a bank name ,there is the necessity of having the address and telephone number of - branch name, a city name, the name of a country, an account number, an account name, and the receiver connected. 
 
About the amount of refund 

The amount of money for refund serves as a price for goods. I do not carry out refund of a delivery charge. 
 When it pays by yen-denominated, in the amount of money for refund, the amount of money for payment and a difference may come out with an exchange rate. 
 Moreover, since it becomes the amount of money which deducted the remittance charge, please understand the refund for the sake of a visitor's convenience.