[Flow from an order to shipment]
・A customer orders at our store.
・ The weight of the goods is calculated by our shop and shipping charge is calculated.
・ We inform a customer of shipping charge and merchandise charge.
※Please be sure to confirm the Email on which the shipping charge send from our shop was indicated.
・ Please be sure to answer us whether shipping charge and delivery method are OK by the contents of mentioning.
・ After shipment completion, We inform of the baggage number by E-mail.
* We have to get the answer OK about shipping charge from a customer, it can't be shipped.
After taking an order, a mail about shipping charge is sent in several days, please be sure to confirm the Email. Thank you.
(Email Title: [Soleil in Rakuten Ichiba Japan] Shipping cost Notice )
【About shipping off of goods】
● We will ship the ordered items about 3-6 business days after your order about goods with stock.There is no stock and when ordering, it sometimes takes about 1,2 week.
When it takes time for goods until shipment by the occasion which ran short in a hurry and new production by a manufacturer, We make a contact to a customer.
● Production ends by seasonal commodities, quantity limitation goods, and stock sometimes disappears suddenly by a manufacturer.
A discontinuation and a missing part inform of details more than this place in that case.
When it's sold-out in a sudden and the goods which can't be prepared have gone out, please accept it.
When there were shortage goods, We'll make a contact to a customer and tell you the total amount from which its part was reduced.
Please be assured.
[About expensive order]
● For credit card misuse prevention
In case of an expensive order beyond 40,000JPY, a credit card can't be used at the price including the shipping charge at our shop.
In case of an expensive order, you come to pay us merchandise charge by bank transferring.
A credit card will be cancellation in this case, and the method of payment is changed to transferring.
When the method of payment was changed to transferring, all credit cards are canceled perfectly, so please be assured.
For unjust order prevention, please understand.
[The items which can't be shipped to a foreign country]
Something by which the hair color and alcohol are included, (the one which includes alcohol more than 24 %) and sprayer
For these to be judged as dangerous goods, it can't be shipped off to foreign countries.