Your order will be shipped to you via Japan Post EMS. Japan Post is a speedy delivery service that delivers to more than 120 countries. With an effective tracking system and insurance program, EMS is able to offer a secure delivery worldwide. You can track your package with the tracking code provided and it will be delivered within a week. See estimated shipping fee
Payment Options
Credit Card, PayPal, Alipay
Credit Card
We accept credit and debit cards.
The following credit and debit cards can be used:
•Visa
•MasterCard
•American Express
•JCB
•others
PayPal
We accept PayPal. After receiving the order confirmation e-mail, please proceed with the PayPal payment.
Note
*Please note that if payment through PayPal is not confirmed by the date indicated in the e-mail, your order will be automatically cancelled.
Alipay
The “Payment Amount” is calculated as below. “Payment Amount” = Product price total + shipping fee Upon confirming your order, we will send you a link to make a payment via Alipay’s secure payment page. You must finish the payment process before the deadline to complete your order. Please check the payment process from the link here.
PC: https://global.rakuten.com/en/help/payment/alipay_pc.html
Smartphone/Tablet : https://global.rakuten.com/en/help/payment/alipay_mobile.html
Return Policy
About defective
We always inspect our items for quality but, if by any chance an item is defective we will send a non-defective product for free. (We will pay for shipping.)
Please contact us in advance at shirohato@shop.rakuten.co.jp.
After the arrival of the product, please return within 7 days with the tag still attached. We will replace it with the same product.
※ If the items are lost or destroyed, we will not be able to accept any returns or exchanges. Please be careful.
About exchanged or returned goods
In the case of exchanging goods, the returned goods should be returned within 7 days after arriving. (Note, in this case, shipping will be paid for by the customer.)
※ If the items are lost or destroyed, we will not be able to accept any returns or exchanges. Please be careful.
When returning the goods, please contact us in advance at shirohato@shop.rakuten.co.jp.
Within 7 days of the items' arrival, if you do not remove the product tag, you can return or exchange the item.
About customs
Depending on delivery country and ordered items, the items may be restricted to be imported by the law.
Import duties and taxes may be applied upon customs clearance into your country.
Please pay such costs directly to the delivery agents or the customs office upon delivery.
For details, please contact the customs office of your country.