"Free shipping (送料無料)" is only available for orders delivered to address in Japan.
For overseas delivery, we use EMS.
The delivery cost is determined by the weight of a package.
you may refer to the weight-based rates of EMS
Additionally,We will notify you by an e-mail As soon as that was fixed.
About consumption tax is included in the automatic reply e-mail (the e-mail sent immediately after your order is completed), however, we will be sending you an e-mail mentioning the total bill amount with the consumption tax excluded.
Depending on delivery country and product, the items may be restricted to be imported by the law.
【 Flow after the order
1) After placing an order, an automatic reply will be sent to you.
Please note that the money amount mentioned in this e-mail are only applied to delivery inside Japan.
2) Soon after the automatic reply, you will receive an e-mail with the officially fixed money amount from our shop.
Please check the total bill amount as well as the delivery fee, and kindly send us your confirmation e-mail.
We will charge the amount stated below from your credit card only after receiving your confirmation e-mail.
3) After your payment is confirmed, your ordered items will be shipped out.
Delivery period is there may be delays depending on customs clearance and other various conditions of transportation. Please kindly understand.
【 About import tax
Customers must pay all additional charges for customs clearance.
Additional import duties and taxes may be charged on customs clearance into your country.
Customers must be in charge of this additional cost, therefore in this case, please pay directly to the delivery agents or the customs office at the time you receive your package.
The import tax policies are different from countries to countries, therefore, please contact the customs office of your living country for more detail.
We are taking the utmost care on our customers' personal information (address, name, e-mail address, etc.)
Your personal information is only used for conducting business with us.
【 business hours
Open Mon. - Fri. 9:00am - 18:00pm. (Japan Standard Time
Sat. Sun. and national holidays are our regular holidays.
Customer-support in English is only held by mails.
If you call us for customer-support in English, sorry that we can't provide you with enough support.
Therefore, please send mails if you want to contact us in English.
We use an auto-translation tool to communicate in languages other than Japanese.
We apologize for your inconvenience if there's some wrong translation.