---------------------------------------------------------------------------------------------------- Attention. Please read the information below to know about overseas delivery.
<For delivery to Taiwan>
We can not be shipped to Taiwan from our shop.
If you wish to delivery to Taiwan, please contact the "DISHIN TRADING CO",which is a Taiwanese distributor.
DISHIN TRADING CO
12F., No.244, Sec. 3, Chengde Rd., Datong Dist., Taipei City
We support our customers in both Japanese and English.
Customer-support in English is only held by mails. If you call us for customer-support in English, sorry that we can't provide you with enough support. Therefore, please send mails if you want to contact us in English.
We use an auto-translation tool to communicate in languages other than Japanese. We apologize for your inconvenience if there's some wrong translation.
1) After placing an order, an automatic reply will be sent to you. Please note that the money amount mentioned in this e-mail are only applied to delivery inside Japan.
2) Soon after the automatic reply, you will receive an e-mail with the officially fixed money amount from our shop. Please check the total amount then.
3) After your payment is confirmed, your ordered items will be shipped out.
For overseas orders, following payment methods are available: - Credit card (Visa, MasterCard, JCB, AMEX and Diners)
Total Amount of Payment is as following: Product Price + Shipping Fee
"Free shipping (送料無料)" is only available for orders delivered to address in Japan.
For overseas delivery, we use EMS.
Please refer to EMS site for shipping fee by area or delivery time.
With the tracking number, you can check the delivery status at the site below.
EMS tracking service
During customs procedure, your parcels may be opened for inspection.
Additional import duties and taxes may be charged on customs clearance into your country.
Customers must be in charge of this additional cost, therefore in this case, please pay directly to the delivery agents or the customs office at the time you receive your package.
The import tax policies are different from countries to countries, therefore, please contact the customs office of your living country for more detail.
<Return and Refund Policy>
We cannot accept any exchange from international addresses.
Please make sure not to make any wrong order.
Japan's consumption tax is not charged with overseas orders.
Consumption tax is included in the automatic reply e-mail (the e-mail sent immediately after your order is completed), however, we will be sending you a confirmation e-mail mentioning the total bill amount with the consumption tax excluded.
We are taking the utmost care on our customers' personal information (address, name, e-mail address, etc.)
Your personal information is only used for conducting business with us.
Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.