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Shop Information
 
MIDORIYA Co., Ltd.

・Address: 15-8 Wakita-machi, Kawagoe-shi, Saitama 350-1122 Japan

・Phone Number: +81-(49)-224-2200

※Customer-support in English is available only for email support. If you need a telephone support in English, unfortunately we are not able to provide enough. 


・Shop Manager: Mayako Kobayashi

・Shop Security Manager: Mayako Kobayashi

・Contact Information: info@phase78.jp


Our Ginza store is located in front of MATSUYA department store.
Please stop by when you visit Tokyo!

・Address: 3F Nanpu Bldg, 3-5-5 Ginza, Chuoku, Tokyo 104-0061 Japan
・Phone Number: +81-(3)-6264-4880


 
Payment Method

●We will ship your item once the payment is completed.
For any international transaction, duties and tariffs are the customer's responsibility.
 If applicable, please pay those costs directly to the delivery agents or the customs office.
 Policies on those taxes vary in each country. Please contact the customs office in your country for further information.
Any return or refund will not be accepted for overseas delivery
 once order confirmation e-mail is sent out.

Consumption tax is not charged with overseas orders, but 8% of your bill will be charged as the handling fee.



■Credit Card
We accept Credit Card, if the total amount of your shopping is less than JPY 100.000.


■PayPal
We accept PayPal, if the total amount of your shopping is less than JPY 1.000.000. *It can only be applied if your account is subjected to seller protection program.
●You will receive an e-mail regarding the payment via PayPal.
 Please click the link to the PayPal website on the e-mail,
 and complete the payment within 3 days.
●Please also be reminded that if we cannot confirm the receipt of your payment to our PayPal account within 3 days after the email has been sent, your order shall be automatically cancelled.

●Please keep a copy of your payment for your record.
※Please make sure that the registered address in your PayPal account is correct and current.
The purchased item will be automatically shipped to the address registered to the PayPal account used for the purchase.
 


■Bank Transfer
Once your order is confirmed, the email notification of total amount due will be sent to you.
Please transfer the total amount to the bank account below.
Please note that if payment by bank transfer cannot be confirmed within 3 days from the e-mail date,
your order will be automatically cancelled.

-----------------------------------------------------------------------

Bank name: MIZUHO BANK, LTD.

Branch name: KAWAGOE-EKIMAE BRANCH

Swift code: MHCBJPJT

Branch Address: 105 Wakita-machi, Kawagoe-shi, Saitama 350-1122 Japan

Account type: savings

Account number: 298-1975092

Account name: MIDORIYA PHASE

Account holder address: 14-26 Wakita-machi, Kawagoe-shi, Saitama 350-1122 Japan

-----------------------------------------------------------------------

* All payments shall be made in Japanese Yen. Please check with your bank for applicable
  exchange rates.

●Bank transfer fee will be charged to you.
●Please keep a copy of your payment for your record.
 
Customs Clearances and Duties

Additional costs such as duties, taxes, and customs clearance fees may be applied for international delivery.

Please pay these additional costs directly to the delivery agents or the customs office upon delivery.

For details, please contact the customs office in your country.

 
Shipping /Delivery

■About delivery & shipping fees

1)Once your order has been processed, you will receive an automatic reply in Japanese.
Please note that the shipping fees it shows in the email are not applicable for international delivery.
This shipping fee is applicable for domestic(Japan) delivery only.

2)For international delivery, the correct shipping fee will be sent to you soon.
Please see the updated email from us and check the total amount due.

3)The item you ordered will be shipped only after your payment has been completed.


■Delivery Time

Estimated shipping time is approximately 3 business days after shipping.

Please note that estimated shipping time is subject to change without notification due to order volume,
customs clearance and other various conditions of transportation.


■Delivery Method

Once your order is shipped, we will send you an email confirmation including a tracking number.

■EMS Tracking
- http://link.rakuten.co.jp/1/005/778/?url=int/ems/delivery/index_en.html


■YAMATO Tracking (Forwarding service for Jewerly)
*For domestic delivery (Japan), we will deliver your order to your forwarding address via Yamato Transport CO.,LTD.
- http://track.kuronekoyamato.co.jp/english/tracking


■Shipping Fees

* All price are listed in Japanese Yen

・EMS

The following chart contains EMS prices based on weight and destination to certain countries
 
Zone First Zone Second Zone Third Zone
Weight Asia Oceania, North America, Central America and the Middle East Europe South America and Africa
Up to 300g 900 1,200 1,500 1,700
Up to 500g 1,100 1,500 1,800 2,100
Up to 600g 1,240 1,680 2,000 2,440
Up to 700g 1,380 1,860 2,200 2,780
Up to 800g 1,520 2,040 2,400 3,120
Up to 900g 1,660 2,220 2,600 3,460
Up to 1.0kg 1,800 2,400 2,800 3,800
Up to 1.25kg 2,100 2,800 3,250 4,600
Up to 1.5kg 2,400 3,200 3,700 5,400
Up to 1.75kg 2,700 3,600 4,150 6,200
Up to 2.0kg 3,000 4,000 4,600 7,000
Up to 2.5kg 3,500 4,700 5,400 8,500
Up to 3.0kg 4,000 5,400 6,200 10,000
Up to 3.5kg 4,500 6,100 7,000 11,500
Up to 4.0kg 5,000 6,800 7,800 13,000
Up to 4.5kg 5,500 7,500 8,600 14,500
Up to 5.0kg 6,000 8,200 9,400 16,000

* Please check the link provided below for more.
http://www.post.japanpost.jp/cgi-charge/index.php?lang=_en


・Forwarding service for Jewerly
* Please check the link provided below.
https://global.rakuten.com/en/help/service/forwarding.html

 
Prohibited and Restricted Goods

■Items by Country

Policies regarding prohibited and restricted goods differ from each country of destination.
Please click on the following links for popular destination countries (USA, Canada, UK, Germany,
Taiwan, Hong Kong, Korea, China, Singapore, Thailand, Australia, New Zealand).

https://event.rakuten.co.jp/borderless/infoservice/en/#05

* Please contact EMS or DHL for information on other countries.

Shop Overview

Company Name MIDORIYA CO.,LTD
Shop Name Pawn shop MIDORIYA PHASE
Shop Address 15-8 Wakita-machi Kawagoe-shi Saitama 350-1122
Shop Phone Number +81-49-224-2200
Shop Fax Number +81-49-224-7776

Shipping Options

JP Post EMS

We will use DHL or Japan Post (EMS) to ship the orders depending on the items and shipping addresses.
They are carriers who provide fast and safe shipping.
However, the customers cannot choose which carriers to ship.
We will inform you the tracking number after shipping so please check the status of your shipment.

Payment Options

Credit Card

We accept credit cards, if the total amount of your shopping is less than JPY 100.000.
The following credit cards can be used:
•Visa
•MasterCard
•American Express
•JCB
•others

PayPal

We accept PayPal, if the total amount of your shopping is less than JPY 1.000.000.
After receiving the order confirmation e-mail, please proceed with the PayPal payment

Note
※Please make sure that the registered address in your PayPal account is correct and current.
The purchased item will be automatically shipped to the address registered to the PayPal account used for the purchase.
  
*It can only be applied if your account is subjected to seller protection program. 
*Please note that if payment through PayPal is not confirmed by the date indicated in the e-mail, your order will be automatically cancelled.
 

Bank Transfer

We accept Bank transfers. After receiving the order confirmation e-mail, please transfer your payment to the bank account specified in the e-mail.

Note
*All payments are made in Japanese Yen. Please check with your bank for applicable exchange rates.
*If payment by bank transfer is not confirmed within the date indicated in the e-mail, your order will be automatically cancelled.

Return Policy

Cancelation Policy
We will not accept cancellation requests for any reason caused by customers.

We will cancel your order if the payment has not been properly made until the due date.
Return and Refund Policy
Any return or refund will not be accepted once order confirmation email has been sent.
Consumption Tax
Consumption tax is not charged with overseas orders, but 8% of your bill will be charged as the fee
for handling overseas shipping.
Privacy Policy
Regarding our customers’ personal information (address, name, e-mail address, etc.),
we are taking the utmost care. Your personal information may be used for, and be used only for
conducting our business.

Matters pertaining to personal information are controlled within the confines of the law and
unless required by government to disclose such information, personal information shall not be
disclosed to third parties without prior written consent.
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