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Pen-house
Shop Overview Payment Shipping / Delivery Return Policy Rakuten Shopping Guide
Philosophia
Pelikan Fountain pen Special product Souveran M805 Ocean Swirl
Platinum Fountain pen #3776 Century NICE LAVANDE
Pelikan Fountain pen Special product Souveran M805 Ocean Swirl
Pent Fountain pen Bottle ink SAIJIKI
Precious Aquamarine
Sailor Fountain pen Pent Special product Profit REALO 11-8362 Pink Gold Tenku-Souzou
Sailor Fountain pen Pent Special product Profit REALO 11-9373-340 Pink Gold Tenku-Gensou
Payment
Payment Methods
[Credit card]
We accept credit cards
Visa, MasterCard, JCB, AMEX and Diners


*When an orderer name and the holder names of the credit card are different, we do not receive orders.

[PayPal]
We accept payment by PayPal.
* Please note that if payment through PayPal cannot be confirmed within 7days from the order confirmation e-mail date, order will be cancelled automatically.

[Alipay]
The “Payment Amount” is calculated as below.
“Payment Amount” = Product price total + shipping fee Upon confirming your order, we will send you a link to make a payment via Alipay’s secure payment page.
You must finish the payment process before the deadline to complete your order.
Please check the payment process from the link here.

PC:https://global.rakuten.com/en/help/payment/alipay_pc.html
Smartphone/Tablet:https://global.rakuten.com/en/help/payment/alipay_mobile.html

* All payments shall be made in Japanese Yen. Please check with your bank for applicable exchange rates.

*The transfer fee will be paid by the customer.

 
Consumption tax
Please note that the consumption tax amount shown is charged as a handling fee for international shipping.

*Overseas corresponding fee is 8%.

 
Shipping / Delivery
 
Delivery Methods


For overseas delivery, we use EMS.

[About delivery ]
After placing an order, an automatic reply will be sent to you.
Please note that the money amount mentioned in this e-mail are only applied to delivery inside Japan.

* When ordered from an english page, the automatic reply will be sent in English, with the shipping fees applicable for delivery to an address within Japan. Please wait for the shop to contact you with international shipping fees to be delivered to your address.

*If out of stock, we will cancel.
We appreciate your understanding.

Directly send an email message that includes the formal charge information from our store, we will ship your order.

After shipment is made, you will receive a tracking number by e-mail

EMS Tracking
http://www.post.japanpost.jp/int/ems/delivery/index_en.html

[Loss and damage insurance]
We cannot pay responsibility about the accident in the delivery to overseas.
EMS has a reparations system for loss, a theft, and damage.
As soon as possible, please contact us and the post office.
http://www.post.japanpost.jp/int/question/17_en.html

 
Shipping fees
* All price are listed in Japanese Yen

* Please check the link provided below for more.
http://www.post.japanpost.jp/cgi-charge/index.php?lang=_en

A customs clearance fee in Japan will be added if the product charges exceed 200000 yen.
 
Customs Clearances and Duties
Import duties and taxes may be applied upon customs clearance into your country.
Please pay such costs directly to the delivery agents or the customs office upon delivery.

For details, please contact the customs office of your country.

 
Prohibited and Restricted Goods

[Items by Country]
Policies regarding prohibited and restricted goods differ from each country of destination. Please click on the following links for popular destination countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore, Thailand, Australia, New Zealand).
https://event.rakuten.co.jp/borderless/infoservice/en/#05

* Please contact EMS for information on other countries.

 
Privacy Policy

Regarding our customers' personal information (address, name, e-mail address, etc.), we are taking the utmost care. Your personal information may be used for, and be used only for conducting our business.

Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.

 
Regarding the Change of customer information

When changing delivery address, name and so on, please inform us immediately.
We cannot accept the request like this after shipment.

 
Request to us

If you have any request, please put it into remarks column at the ordering.

 
Request to Customers

We use an auto-translation tool to communicate in languages other than Japanese. We apologize for your inconvenience if there's some wrong translation

Customer-support in English is only held by mails. If you call us for customer-support in English, sorry that we can't provide you with enough support. Therefore, please send mails if you want to contact us in English.
 
*For overseas orders we can not accept engraving name.

Shop Overview

Company Name LIMELUX Co.,Ltd.
Shop Name Pen-house
Shop Address 9F-1,Tanimachi Ark Bldg.,4-5-9,Tanimachi,Chuo-Ku Osaka-shi Osaka 540-0012
Shop Phone Number +81-6-6920-4356
Shop Fax Number +81-6-6920-4355

Shipping Options

JP Post EMS

Your order will be shipped to you via Japan Post EMS. Japan Post is a speedy delivery service that delivers to more than 120 countries. With an effective tracking system and insurance program, EMS is able to offer a secure delivery worldwide. You can track your package with the tracking code provided and it will be delivered within a week. See estimated shipping fee

Payment Options

Credit Card

We accept credit cards
Visa, MasterCard, JCB, AMEX and Diners

PayPal

We accept payment by PayPal.
* Please note that if payment through PayPal cannot be confirmed within 7days from the order confirmation e-mail date, order will be cancelled automatically.

Alipay

The “Payment Amount” is calculated as below.
“Payment Amount” = Product price total + shipping fee
Upon confirming your order, we will send you a link to make a payment via Alipay’s secure payment page.
You must finish the payment process before the deadline to complete your order.
Please check the payment process from the link here.

PC:
https://global.rakuten.com/en/help/payment/alipay_pc.html
Smartphone/Tablet:
https://global.rakuten.com/en/help/payment/alipay_mobile.html

Return Policy

Return and Refund Policy
We do not accept refund, exchange and cancellation in any case for international shipping services.
Please make sure not to make any wrong order.
 
Regarding defective product
If the product has a defect, please inform us in 7 days or less from the arrival by e-mail and so on. And please add the photos of defective part at the e-mail to us.

We never can accept the defective item after this period.
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