・Address: Chuwa 8-6-2-2 Asahikawa-shi Hokkaido 070-8048 JAPAN
・Phone Number: +81-166-74-5500
・Shop Manager: Shinji Katsuyama
・Shop Security Manager: Shinji Katsuyama
We accept a credit card and PayPal.
We accept 【a credit-card】paying for people have ordered at PATY more than twice.
This is for security. Please understand it.
Once we receive your order, we will advise shipping charges via email for your confirmation. After your confirmation, we will ship your order to your destination address.
Please write down your name and address in ENGLISH when ordering for our shipping purpose.
If you want to pay by Paypal, please use a e-mail of your Paypal account.
When sending product to outside of Japan, overseas customer should not pay the consumption tax.
We don't charge you the consumption tax of Japan.
We deduct it from your total amount.
We accept advance order.
The shipment expected date of the advance order might change.
The settling day of the credit card is the day when we send it.
We cannot accept cancellation and return after your advance order.
Please order separately when you hope for a separate delivery of the items of advance order and a usual items.
Please place an advance order and other usual orders separately.Because we cannot divide one order into two or more by Rakuten system.
Please note that the maker might change a little design and the attachment.
We might cancel advance order because of the production stoppage or defective item and so on.
[Regarding the Change of customer information]
When changing delivery address, name and so on, please inform us immediately.
We cannot accept the request like this after shipment.
[Request to us]
If you have any request, please put it into remarks column at the ordering.
[Customs duty and other taxes]
Customs duty and other taxes may be levied when a shipment reaches your country. If applicable, please pay those costs directly to the delivery agent. Policies on these taxes vary in each country. Please contact the customs office at your county for more details.
We ship your order to your address as soon as possible.
Please register your name and address in English at the ordering.
We inform you a tracking number of EMS just after shipment.
After the ordering, we send you e-mail for confirmation of the order information ( shipping address, your payment method, total amount billed including shipping fee and so on). At the same time, we prepare to ship your parcel immediately.(We always try to ship the parcel as soon as possible.)
Please contact us as soon as possible before our shipping, if you have inquiry or request.
We recommend you to place an order after inquiring or requesting to us and receiving reply from us.
Otherwise, we might not be able to answer your request or solve your inquiry.
We deliver by EMS.
The shipping fee of EMS is decided depending on the weight.
The error margin is caused by all means though I always try to weigh luggage accurately for the customer.
We do not claim the delivery fee of the addition to the customer because of the error margin. We do not repay the delivery fee to the customer because of the error margin.
We charge the packing costs 200 yen for customer.
Please understand the cost.
We sometimes hold a sales event.
We DO NOT accept the sales event for international shipping services.