Japanese people are very serious about oral health. Made-in-Japan oral care products have not only high quality but also excellent effects. Our shop provides various specialty oral care items which are sold at dental hospitals in Japan only. Many of these items can only be found at our shop.
We are currently able to ship only to the countries listed below:
※WE WILL POST AN UPDATE AS SOON AS JAPAN POST RESUMES NORMAL SHIPPING TO ALL OTHER COUNTRIES
◆IMPORTANT NOTICE REGARDING DELAY OF SHIPPED PACKAGES◆
As we have announced previously, considerable DELIVERY DELAYS are expected for outbound mail items to countries listed above.
Packages will be shipped by Japan Post to these countries. However, delivery is expected to take twice as long as usual (or longer) due to significantly few flights.
We highly appreciate your patience and understanding at this time. Thank you!
International Shipping Process
1. Place an order on Rakuten Global Market.
◆ Shipping fee is calculated based on weight of product (item weight + shipping box weight)
2. Choose a shipping method at checkout. Shipping methods:
① EMS (Available for all orders up to 30 kg; Takes 3-5 days)
② EPACKET (Only for orders up to 2kg; Takes 10-14 days)
Final price = Total amount displayed at checkout.
3. Rakuten will send you a notification email if your order payment is confirmed.
Please use a valid credit card and ensure all information entered is correct.
Your order cannot be processed until payment is confirmed.
4. Allow up to 3 business days to process and ship your order.
※If at all the item(s) ordered is out of stock, we will notify you ASAP.
We will not send any emails until after the order is shipped.
※ GST will be added for all orders shipped to Australia (10% of item price+shipping fee)
5. International shipping NOT available for:
Mouthwashes Containing CHX (example: Sunstar CHX Mouthwash)
Inflammable Liquids(example: MAVALA nail biting stopper, Hanic DC teeth polish)
Sanitizers and Mouthwashes with alcohol over 24%
※ WE DO NOT ACCEPT RETURNS FOR ALL INTERNATIONAL ORDERS
Need help? Contact us by email: firstname.lastname@example.org
Working Hours: Monday to Friday 9:00 am to 6:00 pm JST (except Japan public holidays)
🌟Thank you for choosing Okuchi no Senmonten🌟
For any inquiries, Email us: email@example.com