Japanese people are very serious about oral health. Made-in-Japan oral care products have not only high quality but also excellent effects. Our shop provides various specialty oral care items which are sold at dental hospitals in Japan only. Many of these items can only be found at our shop.
International Shipping Process
1. Place an order on Rakuten Global Market.
2. After we received the order, we will calculate for the final price (EMS shipping fee & Rakuten handling fee added).
3. We will check your credit card validity (you might received a notification from your credit card company and email from Rakuten). We accept VISA, MasterCard, JCB, AMEX and Diners.
4. We will send you an e-mail in English (not automatic e-mail) to confirm about the final price. Kindly ignore automatic email from Rakuten.
※ Final price = item price + shipping fee + Rakuten handling fee (4% of item price)
※ 10% GST of item price+shipping fee will be added for order to Australia (on order less than 1000 AUD)
※ EMS Rates Reference : https://www.post.japanpost.jp/int/charge/list/ems_all_en.html
※ Please check your e-mail (also in junk or spam folder). Allow e-mail from rakuten(a)e-okuchi.jp
5. Once we received your confirmation or payment, we will ship your order.
※ Order placed after 10AM (JST) and order confirmation or payment after 3:40PM (JST) will be processed on the next business day.
※ For credit card buyer: in case we don’t receive your confirmation, we will ship your parcel after 3 working days. If your card is invalid or shipping fee is way higher than the item price, your order will be cancelled.
※ Do note that due to security reasons, it is impossible to change any information written on EMS label once a parcel is shipped. Please check you order details and address carefully.
※ Product listed below are not available for international order:
1. Contains CHX (example: Sunstar CHX Mouthwash)
2. Inflammable (example: MAVALA nail biting stopper, Hanic DC teeth polish)
※ All orders are not returnable