Shop Japan. We ship worldwide, bringing Japan directly to you.

About the business days:
Business days: A weekday  Monday-Friday.

About a contact:
Customer-support in English is only held by e-mails. If you call us for customer-support in English, sorry that we can't provide you with enough support. Therefore, please send e-mails if you want to contact us in English.
an auto-translation tool to communicate in languages other than Japanese. We apologize for your inconvenience if there's some wrong translation.
e-mail:nanos-sr@shop.rakuten.co.jp

Additional import duties and taxes may be charged on customs clearance into your country.
Customers must be in charge of this additional cost, therefore in this case, please pay directly to the delivery agents or the customs office at the time you receive your package.
The import tax policies are different from countries to countries, therefore, please contact the customs office of your living country for more detail.

Shop Overview

Company Name nanos-, Inc
Shop Name nanos-s
Shop Address Haragatai Yamanaka 35-13 Hirosaki-shi Aomori 0368144
Shop Phone Number +81-172-26-7466
Shop Fax Number +81-172-26-7466

Shipping Options

JP Post EMS

Your order will be shipped to you via Japan Post EMS. Japan Post is a speedy delivery service that delivers to more than 120 countries. With an effective tracking system and insurance program, EMS is able to offer a secure delivery worldwide. You can track your package with the tracking code provided and it will be delivered within a week. See estimated shipping fee

Payment Options

Credit Card

We accept credit cards. The following credit cards can be used:
•Visa
•MasterCard
•American Express
•JCB
•Diners

We cannot accept using credit card payment when the shipping adress is forwarding agent. Please choose other payment method. (PayPal, Alipay, Unionpay)​

Alipay

The “Payment Amount” is calculated as below.
“Payment Amount” = Product price total + shipping fee
Upon confirming your order, we will send you a link to make a payment via Alipay’s secure payment page.
You must finish the payment process before the deadline to complete your order.
Please check the payment process from the link here.
PC: https://global.rakuten.com/en/help/payment/alipay_pc.html
Smartphone/Tablet
: https://global.rakuten.com/en/help/payment/alipay_mobile.html

Bank Transfer

We accept Bank transfers. After receiving the order confirmation e-mail, please transfer your payment to the bank account specified in the e-mail.

Note
*All payments are made in Japanese Yen. Please check with your bank for applicable exchange rates.
*If payment by bank transfer is not confirmed within the date indicated in the e-mail, your order will be automatically cancelled.
*The bank transfer fee is paid by the customer.

Return Policy

Cancellation Policy:
We can not accept cancellation caused by customers' preference.
We will cancel your order if your payment can not be confirmed by the due date.
Depending on delivery country and product, the items may be restricted to be imported by the law.
if these things were revealed after arrangements of goods, I'll cancel the order.
When your order item was out of stock, I'll cancel the order, and it's repaid.

Return Policy:
In general, returns are not accepted at the customer's convenience.
We aren't accepting return after arrangements of goods and an exchange at all.
Whether it's a product which matches the use environment confirm whether they're the goods a customer wants, and please order.
The manufacturer guarantee isn't being supported in our company.
Even when the goods at which I have arrived were bad, it isn't possible to support it.
Please check the goods sufficiently by a manufacturer home page and formal catalog using Article Number code and the manufacturer model number, etc. before an order.
If the products was damaged when you received a parcel, please claim it to nearest post office.
 

nanos-s

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