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Shop Japan. We ship worldwide, bringing Japan directly to you.

Contact Us

Inquiry Form
For general questions:
  1. Click here to move to the inquiry form.
  2. Click "English" shown on the top right of the page to change the display language.
  3. Fill out all fields and click "Next" button below.
For questions about a specific item:
  1. Go to the page of the item that you would like to inquire about.
  2. Click "Contact store" in the left sidebar.
  3. Fill out all fields and click "Next" button below.
  • We do not offer telephone support. Please contact us by inquiry form.
  • We are closed on Saturdays, Sundays and other holidays.

Shop Overview

Company Name NAKED Co., Ltd.
Shop Name NAKED-STORE
Shop Address 5F Murakami Building, 4-2-11 Nakamachi-dori, Chuo-ku Kobe-shi Hyogo 650-0027
Shop Phone Number +81-78-515-6801
Shop Fax Number +81-78-515-6804

Shipping Options

JP Post EMS

For international orders, we do not offer free shipping and only ship by EMS with an additional charge. Please see "Delivery Fee" for the details.

Payment Options

Credit Card

We accept credit cards with following logos:

  • Visa
  • MasterCard
  • American Express
  • DinersClub
  • JCB

(NOTE: The cardholder name must be the same as the account name and shipping name. DO NOT use another person's credit card for your payment. Whether you have permission from the cardholder or not, using another person's credit card will be considered as a fraud and your order will be cancelled.)

Return Policy

Policies and Notices

Return Policy We do not accept any cancellation, return or refund after shipping except when the package is undeliverable and returned to us after the expiration of the hold period of the carrier or customs. (In such case, your order will be cancelled and the item price excluding the shipping fee will be refunded after the package has been returned to us.)
Duties and Taxes Customs duties and other taxes may be charged on your item(s) by the customs of your country. These charges are not included in the delivery fee and you must pay the required amount to the deliverer or the customs office.
Loss and Damage We are not responsible for any loss, theft or damage during delivery. However, Japan Post EMS has its own insurance program for such cases. Although you need to make a claim by yourself to the EMS operator in your country, we are willing to offer you the required documents such as a duplicate of the shipping label as far as possible.
Sales Tax There is no deduction of Japan's sales tax, which is included in the item prices. The same amount as the tax will be charged as a handling fee for international shipping.
Deliverable Locations We only ship to East Asia, North America, Singapore, Australia, and New Zealand. 

We do not ship to hotels or any other temporary addresses in case of delay in delivery. 

In some countries, PO Boxes are not available as a shipping address of EMS.

Delivery Fee

  East Asia
Singapore
North America
Oceania
Europe
Up to 500g 1,400yen 2,000yen 2,200yen
Up to 600g 1,540yen 2,180yen 2,400yen
Up to 700g 1,680yen 2,360yen 2,600yen
Up to 800g 1,820yen 2,540yen 2,800yen
Up to 900g 1,960yen 2,720yen 3,000yen
Up to 1.0kg 2,100yen 2,900yen 3,200yen
Up to 1.25kg 2,400yen 3,300yen 3,650yen
Up to 1.5kg 2,700yen 3,700yen 4,100yen
Up to 1.75kg 3,000yen 4,100yen 4,550yen
Up to 2.0kg 3,300yen 4,500yen 5,000yen
  • EMS shipping fee is determined by the destination and total weight of the parcel including packaging. After you place your order, we will weigh the ordered item(s) on a scale, determine the shipping cost and inform you of the result by email. If the price is not acceptable for you, you can cancel your order at this point.
  • Feel free to inquire by inquiry form or email if you would like to know how much the fee would be before ordering.
  • When inquiring, please notify us which size you are planning to purchase.

Measurement

NAKED-STORE

4.66 (427)

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