■ We will not accept any returns, exchanges, cancellations, changes, etc., with the following exceptions.
■We make sure to carefully inspect and ship our products, but if the delivered product is damaged or soiled, we will exchange the product. <How to return mistaken deliveries and damaged products>
■Please contact us within seven days of the delivery of the product. We will contact you with details of the return procedure and return address. Please send an email with your
[Order number] and [Purchaser name] to the address below. Regarding products we have delivered: firstname.lastname@example.org
Business hours: Weekdays, 9:00–19:00 (except for weekends, public holidays, and the year-end and new year holidays)
There have been many orders placed with insufficient confirmation by the customer before purchase. Please carefully check your order before you click the order button.
●We will not accept returns, exchanges, cancellations, changes, etc., once your order has been submitted.
(1) Products returned later than seven days after arrival.
(2) Products that have been modified, damaged, or used by the purchaser.
(3) You cannot return products that were modified at your request.
(4) Products used even once by the purchaser.
(5) Clothing items with odors, such as perfume and tobacco.
(6) Products without product tags or accessories.
(7) We do not accept exchanges with products of different sizes or colors. (Please check the size and color of the product before purchasing.)
(8) Used products. (Including clothes, shoes, helmets, etc., that have been tried on.)
(9) Differences with the photograph and actual product. (Products may look different depending on your screen specifications.)
(10) Products from mistakenly placed orders. (Please check your order carefully before purchasing.)
●Contact Information for Returns
Return address: 1-3-14 Kita Koiwa, Edogawa-Ku, Tokyo 133-0051
This brand started in 2008 in Japan by a group of bicycle and fashion-savvy friends. Initially, the brand sold tailor-made products, and after thoroughly researching the functions of cycle wear and producing high quality clothing, the name Valette slowly became known in Japan as a high-end brand. Then in 2011, Valette established a factory to integrate designs for high-function clothing. Thus began the full-scale manufacture and sales of high-end designer clothing. At the time, Valette’s designer clothing, which was not constrained by conventional ideas, sold poorly, and there was criticism, but with the Cycle Wear Fashion Show, Valette products were featured on the cover of magazines, and the brand was established as a pioneer in designer clothing
. Valette is now the fashion leader in the cycle industry in Japan with operations in several countries around the world.About ShippingDelivery service
[Operator] Japan Post Co., Ltd.
[Note] EMS (Express Mail Service)
[Timing of Shipping]
Unless otherwise specified,
AliPay ⇒ Products will be shipped within four business days after payment confirmation.
Credit card ⇒ Products will be shipped within four business days after payment confirmation.
[If there is no product in stock]
If there is no product in stock, we may not be able to ship the product on the date and time you designated.
We will contact you once the delivery date has been confirmed.