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Thank you very much for seeing. I have handled a wide range of hobby for example, a brand. Please enjoy shopping in our store by all means.
 

■Store Information

Address
Pure City LUMINE101 278-1 Yoshizawacho Mito-shi Ibaraki-ken,JAPAN

Telephone
+81-296-24-3447 (Only Japanese)

Web URL
https://www.rakuten.co.jp/moumouhouse/

Store Manager
Shiro Otuka

E-Mail
moumouhouse@tenor.ocn.ne.jp

※ Caution
Our store accept only e-mail for all question.
our store apologize that our store staff is only Japanese staff.
therefore,we can not accept English conversation by telephone.
if customer sent to our store by English e-mail.
Our store use automatic translation software.
therefore,if customer want to ask some question,
please sent to some question by English e-mail

・ Customs Clearances and Duties
・Please be advised that we cannot undervalue the declared amount or list a specific value on the invoice upon customer's request. The customs form and the invoice will be filled out accurately to reflect the actual value of your purchase, marked as "Merchandise" and it is strictly enforced by law.

・Import duties and taxes may be applied upon customs clearance in your country, and customers have responsibility for such costs.

・For details, please contact the customs office of your country. 

How to Shopping of moumouhouse

STEP1 Place an Order

STEP2  Our Store process your order (Required about 3 to 5 day 
from your order)

・Check condition of order merchandise
・Check the international shipping fee
・Our store tell to charge customer merchandise 
Price(including shipping fee)

STEP3 Payment
・Once the shipping fee is confirmed, we either process your credit card or provide you with a link to PayPal invoice where you can make a payment for the total billed amount.
The payment through PayPal is due within a week from the date we send out the invoice from our system.
PayPal account is not necessary for this payment and you can use your credit card by entering your credit card information.

STEP4 Shipping
・Once your payment through PayPal is confirmed or the credit card transaction is successfully authorized, we will ship out your order via EMS right away.
Once your order is shipped out, we will inform you with EMS tracking number.

Privacy Policy
・Regarding our customer's personal information (address, name, e-mail address, etc.),
we are taking the utmost care. Your personal information may be used for, and be used only for conducting our business.

・Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.
 


■For rank of brand
           
10 RANK → New Condition Item of this rank is new condition.
9 RANK → Almost New Condition Item of this rank is almost new condition. However,item of this rank had been used a few times by previous owner
8 RANK →  Great Condition Item of this rank is little used item. However, item of this rank does not have almost scratch and stains.
7 RANK →  beautiful Condition Item of this rank is little used and Item of this rank have a few scratch and a little stains.
6 RANK →  Good Condition Item of this rank is used and item of this rank have scratch,stains and other demaged.
5 RANK → Normal Condition Item of this rank is used and item of this rank have some deformed parts and other damaged or worn parts. However user normally can use item of this rank.
4 RANK → Difficult Condition Item of this rank is used and item of this rank have some noticeable scratches, worn parts and other damages.
If user want to be comfortable use, we recommend to fix item of this rank

Shop Overview

Company Name Moumou House Company
Shop Name Brand Shop Moumou House
Shop Address Purecity Lumine101 278-1 Yoshizawacho Mito-shi Ibaraki 310-0845
Shop Phone Number +81-296-24-3447
Shop Fax Number +81-296-24-3447

Shipping Options

JP Post EMS

Your order will be shipped to you via Japan Post EMS. Japan Post is a speedy delivery service that delivers to more than 120 countries. With an effective tracking system and insurance program, EMS is able to offer a secure delivery worldwide. You can track your package with the tracking code provided and it will be delivered within a week. See estimated shipping fee

Payment Options

Credit Card

We accept credit and debit cards.
The following credit and debit cards can be used:
•Visa
•MasterCard
•American Express
•JCB
•others

PayPal

We accept PayPal. After receiving the order confirmation e-mail, please proceed with the PayPal payment.
Note
*Please note that if payment through PayPal is not confirmed by the date indicated in the e-mail, your order will be automatically cancelled.

Return Policy

●返品を受け付ける条件
未開封・未使用のもので、商品画像を含めた商品記載情報に誤りがあった商品のみ、ご到着後3日以内にメールを頂ければお受けいたします。

※画像のご確認、商品説明文を良くお読み頂いた上でのご注文をお願い致します。

●イメージの違いまたは商品詳細の見落とし、注文ミスなどのお客様都合での返品は原則として受け付けておりませんのでご注意下さい。

●返品の送料・手数料の負担について
初期不良の場合は当社が負担いたします。
お客様都合の場合はお客様にご負担いただきます。

●返金について
返品商品到着確認後、クレジットカードキャンセル処理、またはぺイパルキャンセル処理をいたします。

●返品連絡先 
 電話番号:0296-24-3447(日本のみ)
 メールアドレス:moumouhouse@tenor.ocn.ne.jp
 返送先住所:茨城県水戸市吉沢町278-1ピュアシティルミネ101
 担当者 : 大塚 史朗
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