BUSINESS HOURS：10:00 am～7:00 pm
(Japan time)◆We sell a product to be used in Japan.
Most products have a power source of 100V.
The voltage might not be written on our site.
Please take care whether to be able to use it in your country.
* Even if it is not possible to use it because the voltage is different, we are unwarrantable.
Orders fromforeign countrieswill takea long time tosupport.
■Charge of other than items price The shipping fee changes by weight. When you buymore than20,000 yen, the damage insurancechargewill be added.
We contact you tocharge after order confirmation. * The product weight written on our site is different from the product weight when sending it out. * "Free shipping when you purchase it more than 10,000 yen(1万円以上購入で送料無料)" is only available for orders delivered to address in Japan.
■Consumption Tax Please note that the consumption tax amount shown is charged as a handling fee for international shipping.
■Items by Country Policies regarding prohibited and restricted goods differ from each country of destination. Please click on the following links for popular destination countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore, Thailand, Australia, New Zealand).
* Please contact EMS for information on other countries
MASANI ELECTRIC CO, LTD.
MASANI ELECTRIC Rakuten Ichiba Shop
Shop Phone Number
Shop Fax Number
JP Post EMS
Your order will be shipped to you via Japan Post EMS. Japan Post is a speedy delivery service that delivers to more than 120 countries. With an effective tracking system and insurance program, EMS is able to offer a secure delivery worldwide. You can track your package with the tracking code provided and it will be delivered within a week. See estimated shipping fee
We accept credit and debit cards.
The following credit and debit cards can be used:
We accept Bank transfers. After receiving the order confirmation e-mail, please transfer your payment to the bank account specified in the e-mail.
*All payments are made in Japanese Yen. Please check with your bank for applicable exchange rates.
*If payment by bank transfer is not confirmed within the date indicated in the e-mail, your order will be automatically cancelled.
10:00 am～7:00 pm
MASANI ELECTLIC CO., LTD.
Establishment of a business 71 years in KOBE JAPAN
1-10-2, Motomachidori, Chuo-ku Kobe-shi, Hyogo, Japan
Business hours：10:00 am～7:00 pm
■The language that we can use
We can exchange e-mails with a customer in Japanese, English, Chinese.
English and Chinese take time for an answer.
I'm sorry, the correspondence of other languages is difficult.
The inquiry is only E-mail. We cannot speak English by telephone.
Please note that the consumption tax amount shown is charged as a handling fee for international shipping.
If a customer comes to our real shop for buying, we can free the consumption tax.
A handling fee for international shipping is free, too.
*The shipping fee and the damage insurance charge are necessary.
*A passport (copy impossibility) is necessary.
We can accept international shippings.
It is delivery in the EMS.
Please consult about air, ship, SAL.
It takes time by shipment.
We cannot send it out immediately.
And, we don't ship to a transfer company.
■The shipping fee
The customer should pay the shipping fee and the damage insurance charge.
The shipping fee changes by weight at the time of the shipment.
When you buy products more than 20,000 yen,
the damage insurance charge is added. (in the case of EMS)
After having confirmed an order, we send an e-mail for a customer.
If a customer consents to the shipping fee that we showed, we arrange a product.
The customer can choose the following payment method:
・credit card payment
・bank transfer (A customer pays the fee.)
The product for Japan does not have an international guarantee.
We cannot guarantee it even if it breaks down when you used it in a foreign country.
An overseas model and some watches have an international guarantee.
We update a product after we see the product page of the maker.
We may sometimes place a brand name and an image by mistake.
Please order it after you saw the product page of the maker by all means.