Shop Japan. We ship worldwide, bringing Japan directly to you.

Customer-support in English is only held by mails. If you call us for customer-support in English, sorry that we can't provide you with enough support. Therefore, please send mails if you want to contact us in English.
We use an auto-translation tool to communicate in languages other than Japanese. We apologize for your inconvenience if there's some wrong translation.

1) After placing an order, an automatic reply will be sent to you. Please note that the money amount mentioned in this e-mail are only applied to delivery inside Japan.
2) Soon after the automatic reply, you will receive an e-mail with the officially fixed money amount from our shop. Please check the total amount then.
3) After your payment is confirmed, your ordered items will be shipped out.

However, there may be delays depending on customs clearance and other various conditions of transportation. Please kindly understand.

For overseas orders, following payment methods are available:
- Credit card (Visa, MasterCard, JCB, AMEX and Diners)
- PayPal
-Alipay

Total Amount of Payment is as following: Product Price + Shipping Fee

We cannot ship if the shipping address registered in the order and real shipping address do not match.

import tax
Customers must pay all additional charges for customs clearance.
Additional import duties and taxes may be charged on customs clearance into your country.

Customers must be in charge of this additional cost, therefore in this case, please pay directly to the delivery agents or the customs office at the time you receive your package.

The import tax policies are different from countries to countries, therefore, please contact the customs office of your living country for more detail.
During customs procedure, your parcels may be opened for inspection.

For overseas delivery, we use EMS.
Please check here (EMS site) for approximate delivery time.
With the tracking number, you can check the delivery status at the site below.
EMS tracking service

Cancellation Policy
We will cancel your order if your payment can not be confirmed by the due date.

 

Shop Overview

Company Name MARUKAWA Co.,Ltd.
Shop Name MARUKAWA
Shop Address Toda 249-1 Atsugi-shi Kanagawa 243-0023
Shop Phone Number +81-46-265-0061
Shop Fax Number +81-46-220-4443

Shipping Options

JP Post EMS

Your order will be shipped to you via Japan Post EMS. Japan Post is a speedy delivery service that delivers to more than 120 countries. With an effective tracking system and insurance program, EMS is able to offer a secure delivery worldwide. You can track your package with the tracking code provided and it will be delivered within a week. See estimated shipping fee

Payment Options

Credit Card

We accept credit and debit cards.
The following credit and debit cards can be used:
•Visa
•MasterCard
•American Express
•JCB
•others

Total Amount of Payment is as following: Product Price + Shipping Fee
We cannot ship if the shipping address registered in the order and real shipping address do not match.

We may not be able to use credit cards with different names from customers.

 

PayPal

We accept PayPal. After receiving the order confirmation e-mail, please proceed with the PayPal payment.
Note
*Please note that if payment through PayPal is not confirmed by the date indicated in the e-mail, your order will be automatically cancelled.

Alipay

The “Payment Amount” is calculated as below.
“Payment Amount” = Product price total + shipping fee
Upon confirming your order, we will send you a link to make a payment via Alipay’s secure payment page.
You must finish the payment process before the deadline to complete your order.
Please check the payment process from the link here.
PC: https://global.rakuten.com/en/help/payment/alipay_pc.html
Smartphone/Tablet
: https://global.rakuten.com/en/help/payment/alipay_mobile.html

Return Policy

【Return and Refund Policy】

We cannot accept any return/exchange on overseas orders.

【Privacy Policy】

We are taking the utmost care on our customers' personal information (address, name, e-mail address, etc.)
Your personal information is only used for conducting business with us.
Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.
Back to Top