Shop Japan. We ship worldwide, bringing Japan directly to you.

***** GUIDELINES *****


We take day off during weekends and Japanese public holidays.

Inquiries placed during this times will be responded to on the first working day.

We cannot accept any return/exchange for overseas orders.

"Free shipping (送料無料)" is only available for domestic orders from Japan.

We will charge shipping fee for overseas orders.

Rewards for writing the review is only for domestic customers.

For international enquiries please contact us only by e-mail.

Customs duty and other taxes may be levied when the shipment reaches your country.

If applicable, please pay those costs directly to the delivery agents or the customs office.

Policies on those taxes vary in each country.

Please contact the customs office at your country for more details.
 

Shop Overview

Company Name Ikeda Lens Industrial Co., Ltd.
Shop Name Loupe Studio
Shop Address 1-12-12 Tatsumi-Higashi Ikuno-ku Osaka-shi Osaka 544-0014
Shop Phone Number +81-6-6755-6877
Shop Fax Number +81-6-6755-6878

Shipping Options

JP Post EMS

Your order will be shipped to you via Japan Post EMS. Japan Post is a speedy delivery service that delivers to more than 120 countries. With an effective tracking system and insurance program, EMS is able to offer a secure delivery worldwide. You can track your package with the tracking code provided and it will be delivered within a week. See estimated shipping fee

Payment Options

Credit Card

We accept credit and debit cards.
The following credit and debit cards can be used:
•Visa
•MasterCard
•American Express
•JCB
•Diners

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PayPal

●Total bill amount is: Total price of items + shipping fee
  * In the case of using Rakuten Super points, total bill amount on
   automatic reply mail from Rakuten Ichiba may be different.
   Please check the mail from our shop for the correct amount.

●We will ship after the payment is settled.
●You will receive an e-mail regarding the payment via PayPal.
 Please click the link to the PayPal website on the e-mail,
 and settle the payment within 7 days.
●Please also be reminded that if we cannot confirm receipt of your payment
 to our PayPal account 7days after the above e-mail is sent, your order shall be
 automatically cancelled.
Customs duty and other taxes may be levied when the shipment reaches your country.
 If applicable, please pay those costs directly to the delivery agents or the customs office.
 Policies on those taxes vary in each country. Please contact the customs office
 at your country for more details.
●Any return or refund will not be accepted for overseas delivery
 once order confirmation e-mail is sent out.
●Please keep a copy of your payment.

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UnionPay


UnionPay Payment Process Flow

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Alipay


The “Payment Amount” is calculated as below.
“Payment Amount” = Product price total + shipping fee
Upon confirming your order, we will send you a link to make a payment
via Alipay’s secure payment page.
You must finish the payment process before the deadline to complete your order.
Please check the payment process from the link here.
PC: https://global.rakuten.com/en/help/payment/alipay_pc.html
Smartphone/Tablet : https://global.rakuten.com/en/help/payment/alipay_mobile.html

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Return Policy

--- For returned or exchanged ---


As a general rule, it can not be returned and the exchange of goods.

However, only in the following cases, it is accepted.

1. If the item was damaged.

2. If the wrong item has arrived. Promptly please contact us within.

3. business days from goods arrival in the case of the above.



Mail Adress:loupe-studio@shop.rakuten.co.jp
※ inquiry Please use English.
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