< Contact lens purchase on compliance matters >
-Contact lenses is a highly advanced controlled medical devices. How to deal with, please use it properly.
-Inspection equipment for guidance, etc. must be received at eye clinic.
-Ophthalmology clinic receive prescription, or near the ophthalmology clinic, please accept your regular check-ups.
-If you feel abnormal eye lens stop using immediately to the nearest of your medical healthcare ophthalmology clinic, please.
-In our no medical responsibility for the trouble of a medical eye associated with contact lens use.
-To review compliance issues and and have a safe, comfortable contact lens life!
|JP Post EMS||Your order will be shipped to you via Japan Post EMS.
Japan Post is a speedy delivery service that delivers to more than 120 countries.
With an effective tracking system and insurance program, EMS is able to offer a secure delivery worldwide.
You can track your package with the tracking code provided and it will be delivered within a week. See estimated shipping fee
|JPPost SAL (3-5weeks) (exc. AUS,CAN,DEU,TWN,FRA)||
SAL (Economy Air) is the delivery service which is cheaper than EMS.
**Please note that even if you chose SAL on the order form, when your parcel weighs more than 500g and/or your shipping countries don’t cover SAL service, we will change the delivery service to EMS instead.
*NOTE* -The following countries don’t cover SAL(Economy Air)-
* Australia, Germany, Taiwan, Macau、Canada
We do not accept any inquiries about delivery status once it ships out of Japan.
(Please contact directly to your neighbor post office with your tracking number)
Also, We cannot accept inquiries about compensation because any damages and losses CANNOT GUARANTEE.
If you don’t agree to the above, please select EMS delivery service instead.
Please see the estimated items weight for your reference.
<Reference Weight of items>
10 lens/ BOX---40～50ｇ
12 lens/ BOX---60～90ｇ
20 lens/ BOX---60～70ｇ
Monthly Lens---40～70ｇ(2 boxes)
|Credit Card||The following credit cards can be used as payment.
* Single payment only.
NOTE： If your credit card payment is not able to authorize the transaction, we will contact you and request payment change to Alipay or Paypal.
|PayPal||Please click the link to the PayPal website on the e-mail, and settle the payment within 14 days.
(Please also be reminded that if we cannot confirm receipt of your payment to our PayPal account 14 days after the above e-mail is sent, your order shall be automatically cancelled.)
You will receive an e-mail regarding the payment via PayPal.
|Alipay||We will send you a link in a separate email for a payment via Alipay’s secure payment page.
You need to complete the payment process before the deadline to complete your order.
*We will ship after the payment is settled.
When we're unable to confirm the receipt of your payment within 10 days, it becomes the cancellation automatically.
Please check the payment process from the link here.
In case your parcel returns to our ship due to Non-claimed, Incomplete address, etc., we can ship again or cancel it as your request.
In case of cancellation, the original shipping fee is NOT refundable.
In case of reshipment, additional shipping cost is charged via PayPal.
A Defective Product
- We will not accept any claims about a defective product even it is for initial defects.
Change of Order
- We will not accept any changes and/or cancellation of your order after we receive the order.
- We do not accept any request for cancellation of order, exchange of goods and the refund of the payment after the shipment completion.
- We will not do the wrapping service for present.
About Customs, Duties & Taxes
Orders shipped outside of JAPAN may be subject to import taxes, customs duties and fees imposed by the destination country. (LOOOK cannot predict its possibility.)
These charges are the customer’s responsibility.
Customs policies vary widely depending on country; you should check with your country’s customs office to determine these additional costs will be prior to purchasing.
When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
-Please fill out your information such as the delivery address in English alphabet to avoid garbled characters.
- This is based on individual transboundary e-commerce transaction for personal use, so that a bulk order may be regarded as a reseller and be declined.
- There are no returns under any circumstances.
-All the shipment is arranged by EMS (Express Mail Service)/or SAL (Economy AIR) by Japan Post.
- Please understand we do not accept the designation on the delivery supplier except EMS and SAL.
- We don’t accept inquiries for the date and time of arrival.
- The arrival date is estimated to be approximately within 7 days(by EMS)/or 3 to 5 weeks(by SAL) after the shipment,
but there will be delays depending on a traffic situation or a state of affairs in each country/city.
The postage shall depend on the destination and the weight of the parcel.
We calculate the postage and inform you on the confirmation email we send on Step 2.
Even if you chose SAL(Economy AIR), your parcel weight more than 500g, we will change to EMS. (SAL is applied only less than 500g)
- Orders made after May 31st, 2016(JST) are applied to revised EMS postage.
This product cannot be shipped to United States from the store.
Please contact the store for further information.