After you place the order, a reception confirmation mail is sent to your registered e-mail address by an automatic reply system within 10 minutes from Rakuten Ichiba. If the reception confirmation mail is not reached to you within an hour, it may be due to ;
- your order was not processed properly,
- your mail-filter is set for refusal of receipt or refusal unwanted e-mail and/or
- your registered e-mail address is not correct.
In such cases, please contact our support center.
Your order will be arranged to dispatch within 2-7 business days upon the completion of settlement if items are all in stock. In case we need to decline your order for reasons such as manufacturers miss the stock for immediate shipment, we will let you know by e-mail.
Once the shipment is completed, a shipping notice mail is sent to you.
You can track your package with the tracking code provided.
It takes 3-5 business days for the delivery status is reflected on the tracking site.
Mon. to Fri. (Closed: Sat. Sun. and Holidays)
※We take orders 24 hours a day, 365 days a year
|Company Name||Cosmoplan Co., Ltd.|
|Shop Name||Contact Lens Shop LOOOK|
|Shop Address||3F Pacific Marks Esaka Bld., 9-1 Toyotsu-cho, Suita-shi, Osaka 564-0051|
|Shop Phone Number||+81-6-7739-0030|
|Shop Fax Number||+81-6-7739-0031|
SAL (Economy Air) is the delivery service which is cheaper than EMS.
It takes about 3 to 5 weeks to be delivered.(refer to JP POST HP).
If you select “SAL”, we pay for the shipping fee only when the parcel weighs less than 500g. However, we charge (410JPY) for tracking system option.
＊NOTE - SAL tracking system-＊
It takes 1 to 3weeks for the delivery status to be reflected on HP which means it cannot be checked timely.
However, there are countries which cannot track on HP. (Please check the chart below)
|Area||Weeks required to reflect the delivery status on HP(approximately)||Available countries to track delivery status||Experimental country to track delivery status|
|Asia||2～3 weeks||Singapore, China, HongKong, Indonesia|
|Oceania||1～2 weeks||New Zealand|
|North and Central America||2～3 weeks||United States of America|
|Middle and Near East||Turkey|
|Europe||Nederland, , Switzerland, Spain, France, Belgium, Ireland, Sweden||United Kingdom|
NOTE： If your credit card payment is not able to authorize the transaction, we will contact you and request payment change to Alipay or Paypal.
In case your parcel returns to our ship due to Non-claimed, Incomplete address, etc., we can ship again or cancel it as your request.
In case of cancellation, the original shipping fee is NOT refundable.
In case of reshipment, additional shipping cost is charged via PayPal.
A Defective Product
- We will not accept any claims about a defective product even it is for initial defects.
Change of Order
- We will not accept any changes and/or cancellation of your order after we receive the order.
- We do not accept any request for cancellation of order, exchange of goods and the refund of the payment after the shipment completion.
- We will not do the wrapping service for present.
About Customs, Duties & Taxes
Orders shipped outside of JAPAN may be subject to import taxes, customs duties and fees imposed by the destination country. (LOOOK cannot predict its possibility.)
These charges are the customer’s responsibility.
Customs policies vary widely depending on country; you should check with your country’s customs office to determine these additional costs will be prior to purchasing.
When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
-Please fill out your information such as the delivery address in English alphabet to avoid garbled characters.
- This is based on individual transboundary e-commerce transaction for personal use, so that a bulk order may be regarded as a reseller and be declined.
- There are no returns under any circumstances.
-All the shipment is arranged by EMS (Express Mail Service)/or SAL (Economy AIR) by Japan Post.
- Please understand we do not accept the designation on the delivery supplier except EMS and SAL.
- We don’t accept inquiries for the date and time of arrival.
- The arrival date is estimated to be approximately within 7 days(by EMS)/or 3 to 5 weeks(by SAL) after the shipment,
but there will be delays depending on a traffic situation or a state of affairs in each country/city.
The postage shall depend on the destination and the weight of the parcel.
We calculate the postage and inform you on the confirmation email we send on Step 2.
Even if you chose SAL(Economy AIR), your parcel weight more than 500g, we will change to EMS. (SAL is applied only less than 500g)
- Orders made after May 31st, 2016(JST) are applied to revised EMS postage.