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Shop Japan. We ship worldwide, bringing Japan directly to you.

Shipping Options:

Shipping fee will be advised from this shop later for your order confirmation by E-mail.

Customs duty and other taxes may be levied additionally when the shipment reaches your country. If applicable, please pay those costs directly to the delivery agents or the customs office. Policies on those taxes vary in each country. Please contact the customs office at your country for more details.


【Flow from order to delivery】

1) After placing your order, an auto-reply in English or Japanese will be sent to you. Please note that the shipping fees mentioned in this e-mail are only applied to delivery in Japan, and not applicable for delivery the outside of Japan.

2) Soon after the automatic reply, you will receive another e-mail with the fixed shipping fee and the item price from our shop. Please check the total amount.

3) Your ordered items will be shipped out only after your payment is confirmed.

The arrival time is estimated to be approximately 5 business days after shipment.
Please understand that there will be delays depending upon customs clearance and other various traffic situations.




☆Hot weather policy

Our shop prefers not to deliver something such as chocolate or goods with cream during hot weather exceeding 25℃, because there is a high rick of these items melting. We recommend you to delay to purchase them until the weather cools. If you are ordering chocolate and something stuff easy melt down to ship to the destination during the warmer months, please be aware that our shop can take no responsibility and no guarantee for them. We do not accept refund money, cancellation or exchange items.

☆Clearance process

The freshness date items item might be over due to a risk of a long clearance process. We are not sure how long the customs checks your parcel. We suggest you not to order food with short expiration. If you are purchasing these items with short shelf life, please be aware that our shop can take no responsibility and no guarantee the expiration under a long clearance process. We also do not accept refund money, cancellation or exchange items. As a result, please consider freshness date of goods before placing your order.

Shop Overview

Company Name nishinome-sangyou co.LTD
Shop Name KITANOMORI GARDEN
Shop Address Kamikawacyou Sakaemachi 40banchi Kamikawa-gun Hokkaido 070-0036
Shop Phone Number 01658-9-7171
Shop Fax Number 01658-2-1981

Shipping Options

JP Post EMS

Your order will be shipped to you via Japan Post EMS. Japan Post is a speedy delivery service that delivers to more than 120 countries. With an effective tracking system and insurance program, EMS is able to offer a secure delivery worldwide. You can track your package with the tracking code provided and it will be delivered within a week. See estimated shipping fee

Payment Options

Credit Card

We accept credit and debit cards.
The following credit and debit cards can be used:
•Visa
•MasterCard
•American Express
•JCB
•others

Alipay

The “Payment Amount” is calculated as below.
“Payment Amount” = Product price total + shipping fee
Upon confirming your order, we will send you a link to make a payment via Alipay’s secure payment page.
You must finish the payment process before the deadline to complete your order.
Please check the payment process from the link here.
PC: https://global.rakuten.com/en/help/payment/alipay_pc.html
Smartphone/Tablet
: https://global.rakuten.com/en/help/payment/alipay_mobile.html
Please note that we do not accept any cancelation or changes for alipay payment after the payment has been confirmed.
Thank you for understanding.
 

Return Policy

Return Policy
 
For cancellation and payment refund
 
When we tendered oversea parcels to JP post, we do not accept cancellation in normal condition such as customs clearing procedure, personal reason or the weather. We do not refund payment, but the following 2 situations.
 
1. Something item in your order is forgotten to put into your parcel.
2. A claim of EMS insurance is paid or confirmed by JP post or the delivery post in destination for loss, damage and delay.
 
For hot weather and clearance process.
 
In our online shop, all goods are shown expiration period, the delivery method and storage method. Before you add goods into your cart, please check these details.
 
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