|JP Post EMS||Your order will be shipped to you via Japan Post EMS. Japan Post is a speedy delivery service that delivers to more than 120 countries. With an effective tracking system and insurance program, EMS is able to offer a secure delivery worldwide. You can track your package with the tracking code provided and it will be delivered within a week. See estimated shipping fee|
|JP Post Small Packet||Your order will be shipped to you via Post Small Packet. A lower rate than EMS for smaller articles up to 2 kg. Although not as insured as EMS, it is a more economic choice for international shipping. Depending on the destination, the delivery date might vary.|
We will gladly exchange damaged, defective, or wrongly shipped items. Additional shipping will be paid by Hibiki-an. If you receive a damaged or defective item, please save the item and all packaging for inspection by the carrier. Please notify Hibiki-an of the damaged or defective item within one week after you receive the order.
Once your order is shipped, possessive rights of the products belong to the purchaser. If the parcel does not reach its destination because the purchaser incorrectly entered the delivery address, we don't accept responsibility. Therefore, please enter the delivery address carefully and correctly. In addition, after your order is shipped, we are unable to accept any change or cancellation to your order except for damaged, defective, or wrongly shipped merchandise.
In the unlikely event that your order of tea or tea ware does not match with your liking, you may exchange for any item with a price less than or equal to the price of the original item, as long as you agree to the following: When you ship the return item back to us, the parcel must be insured for the full value of the item, and you are responsible for paying all shipping costs. We can only accept new unopened tea packages, and new unused tea ware. The replacement items will be shipped after the return items arrive back to us safely. Please notify Hibiki-an of the exchange request within one week after you receive the order.
This product cannot be shipped to United States from the store.
Please contact the store for further information.