HONMAMON has been selling High Quality Genuine Japanese Tools, mainly Cutlery since 1948. Most of our products are handmade by Japanese Craftsmen with Japanese Traditional techniques. We are committed to providing genuine Japanese products at reasonable prices to each customer with the highest standard of customer service.
Method of Payment
[Before Your Placing Order]
Please check if the item is not embargoed goods in your country.
[Delivery & shipping fees]
1) After placing the order, you will receive the thanks e-mail from us with the shipping cost information following the order confirmation e-mail..
Please check the total amount of Goods Value and Shipping Cost. 2) Your ordered items will be shipped out only after we confirm your payment is cleared.
You will receive a tracking number for your package when we dispatch the package. We currently use EMS for our shipping method.
We will dispatch the goods within 2-4 business days after receiving orders.
If your order goods are out of stock, we will email you our expected shipment date.
EMS will need 3-7 days after our shipping to reach you, which differs depending on the customs clearance of your country.
Shipping costs are determined by the weight and destination of your order.
If you need more detail information, please check Japan post office website.
From June 1st (Wednesday) 2016, the shipping fee for EMS has been changed.
Your personal information (address, name, e-mail address, etc.) will only be used for conducting our business. The information given to us will not be revealed to other parties.
Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.
Customs Clearances and Duties
Import duties and taxes may be applied upon customs clearance into your country.
Please pay the costs directly to the delivery agents or the customs office upon delivery.
Before placing your order, please check that your order item(s) is(are) not embargoed goods in your country.
For details, please contact the customs office of your country.
We will cancel your order if the payment is not completed properly by the due date.
Return and Refund Policy
In the case of customer convenience, please pay the postage and return postage of the shipment. We will refund the goods value only (Price minus our shipping cost) after receiving the return goods intact.
If you used, you cannot return the goods.
In the case of your country post office mistake, please pay the postage and return postage of the shipment.
In that case, first please contact your country post office. Then, please demand compensation for the post office.
In the case of our shipping mistake or initial failure, our company will pay your return shipping.
If you would like to return, first please contact email@example.comIn the case of wishing to return, please contact us within 8 days after goods receipt.