Kindly know that we may need to ask for some cancellations or delays when the product is sold out or out of stock even after an order has been made.
※You may not be able to cancel or change your order from your "Purchase History" depending on the timing and/or the products you order.
Click here to see how to cancel or change your order from your "Purchase History"
Matcha from Yamamasa Koyamaen with no additives and coloring.
Shikibu no mukashi is the highest grade usucha thin tea.
|JP Post EMS||Your order will be shipped to you via Japan Post EMS. Japan Post is a speedy delivery service that delivers to more than 120 countries. With an effective tracking system and insurance program, EMS is able to offer a secure delivery worldwide. You can track your package with the tracking code provided and it will be delivered within a week. See estimated shipping fee|
[ Accepted credit cards ]
※One time full payment is only available.
※Please input correct card information.
※For customers making order from outside Japan and not possesing a Japanese credit card, payment by PayPal is also available.
[ When your credit card failed ]
Your order will be cancelled or you can change your payment method if there is any other way available.
RAKUTEN will not inform you the reason of your credit card failure. Please contact your credit card company.
If you select your payment by PayPal, you will get a mail from PayPal when you make your order. Please click the link in the mail and make your payment within 3 days. If you do not make the payment, your order will be cancelled.
|Attention please||Payment by Alipay is available especially for customers placing an order abroad.
Also, your order can be sent to a forwarding company providing forwarding services from Japan to overseas.
■Your total payment will include the price of goods and international shipping costs. (May include insurance premium.)
The price you will receive by the automatic reply from Rakuten does not include your international shipping costs thus will differ from your actual payment.
■International orders will be shipped by Express Mail Service (EMS) or e-packet. International shipping costs will not be the same as the domestic postage.
■You can not use cash-on-delivery service outside Japan.
■Attention■Customers receiving goods overseas can’t cancel the order or return goods after the payment if the goods have no quality problems.
■Customers will get mails from RAKUTEN and us before payment. Please read them carefully and get back to us if we ask for your confirmation.
■Please write us in Japanese or in English. For other languages, it may take us longer time to write you back.
Returning goods=====Please contact us by mail or telephone before returning goods to us=====
※No merchandize can be returned unless otherwise there is a quality problems.
※No merchandize can be returned once the goods are opened or used.
Please contact us if you find any products broken during the shipment. We will pay for you to send back the broken item(s) and will exchange it as fast as possible. On the other hand, we will ask you to pay for the shipping costs if you are returning goods for your personal reasons and preferences.
When you are returning goods, please make sure that you pack and protect fragile products with soft packing material.
Please keep the slip of the delivery as a proof until the completion of the refund.
We cannot accept any food products (including tea) to be returned even if you are receiving the products in Japan unless there are quality problems with them.
Please apply for refund within 1week after the reception of the goods.
Shipping goods abroad (outside Japan)International orders will be sent by EMS or e-packet. An order over 20,000JPY will be shipped with insurance premium.
※Recepient cannot specify the time of delivery when using international shipment.
※We will try to put one order in one package as possible. You can save shipping costs by placing order at once. Please understand large orders may be devided into more than one box.
※Some goods can’t be shipped overseas (ex: ash, charcoal, scented wood and etc.).
※Your may be asked to pay tax when your goods enter your country. Please inquire the Custom house of your country for details.
[We reserve all the right for the final explanation]
This product cannot be shipped to United States from the store.
Please contact the store for further information.