Our Return Policies for International Packages
Hokkaido Omiyage Tankentai do not cancel or exchange or refund for change of mind, individual reasons or incorrect products order and delayed delivery as international shipping parcels dispatched. We have no responsibility to refund your payment for a defective product unless the following 2 situations.
1.One of the products in your order is forgotten or incorrect to put into your parcel.
2.A claim of EMS insurance is paid or confirmed by JP post or the local post for loss, damage and delay.
Hot weather and Customs
☆HOT weather policy
Our shop prefers to not deliver products such as chocolate or biscuit with cream during hot weather exceeding 25℃, because there is a high rick of these items melting. We recommend you to delay to purchase them until the weather cools. If you are ordering chocolate or the products easy melt down to ship to the destination country during the warmer months, please be aware that our shop can take no responsibility and no guarantee for them. We also do not accept refund request, cancellation, exchange a defective product as your parcel delivered.
☆Customs & duties
We assume that the purchaser has understood customs import laws in the destination country as order placed. The receiver in dispatch note takes responsibility for bear any additional import duty that is charged by the customs’ office.
Hokkaido Omiyage Tankentai is also not responsibility for products shipped that are held at or confiscated by customs in your destination country. We recommend you to refer the customs’ office for prohibited items in advance to avoid the risk of product being confiscated or held by customs’ office in the destination country.