Shop Japan. We ship worldwide, bringing Japan directly to you.


 
Shop Information
・Address:3-17-8 Higashi Ueno Taito-ku Tokyo Japan (Zip code 110-0015)

・Phone Number:+81-3-3831-2822

・Shop Manager /Shop Security Manager:Takashi Onda

・Contact Information:hinoya@be.wakwak.com
Payment Method
■PayPal

  We only accept PayPal for orders from overseas.
PayPal


We also accept payment by PayPal. Please note that if payment through PayPal cannot be confirmed within 4days from the order confirmation e-mail date,order will be cancelled automatically.

 

Customs Clearances and Duties
Additional import duties and taxes may be charged on customs clearance into your country.

Customers must be in charge of this additional cost, therefore in this case, please pay directly to the delivery agents or the customs office at the time you receive your package.

The import tax policies are different from countries to countries, therefore, please contact the customs office of your living country for more detail.
Shipping /Delivery
■ About delivery & shipping fees

1)After order, an automatically reply in Japanese will be sent to you. Please note that the shipping fees mentioned in this e-mail are for orders to be delivered to an address within Japan and not applicable for delivery outside of Japan.

2)Soon you will receive an e-mail with the correct shipping fees and total price from our shop. Please check the total amount due.

3)Your ordered items will be shipped out only after your payment is received.
■Delivery Time

We will ship the ordered items within about 3 business days after your payment is confirmed.

Please understand there will be delays depending upon customs clearance and other various conditions of transportation.
■Delivery Method

After shipment is made, you will receive a tracking number by e-mail
 
■Shipping Fees

* All price are listed in Japanese Yen

・EMS

The following chart contains EMS prices based on weight and destination to certain countries
 
Zone First Zone Second Zone Third Zone
Weight Asia Oceania, North America, Central America and the Middle East Europe South America and Africa
Up to 500g 1,400 2,000 2,200 2,400
Up to 600g 1,540 2,180 2,400 2,740
Up to 700g 1,680 2,360 2,600 3,080
Up to 800g 1,820 2,540 2,800 3,420
Up to 900g 1,960 2,720 3,000 3,760
Up to 1.0kg 2,100 2,900 3,200 4,100
Up to 1.25kg 2,400 3,300 3,650 4,900
Up to 1.5kg 2,700 3,700 4,100 5,700
Up to 1.75kg 3,000 4,100 4,550 6,500
Up to 2.0kg 3,300 4,500 5,000 7,300
Up to 2.5kg 3,800 5,200 5,800 8,800
Up to 3.0kg 4,300 5,900 6,600 10,300
Up to 3.5kg 4,800 6,600 7,400 11,800
Up to 4.0kg 5,300 7,300 8,200 13,300
Up to 4.5kg 5,800 8,000 9,000 14,800
Up to 5.0kg 6,300 8,700 9,800 16,300

Shop Overview

Company Name Rakuten Ichiba HINOYA
Shop Name HINOYA
Shop Address HIGASHI UENO 3-17-8 TAITO-KU Tokyo 110-0015
Shop Phone Number 03-3832-2822
Shop Fax Number 03-3831-6652

Shipping Options

JP Post EMS

Your order will be shipped to you via Japan Post EMS. Japan Post is a speedy delivery service that delivers to more than 120 countries. With an effective tracking system and insurance program, EMS is able to offer a secure delivery worldwide. You can track your package with the tracking code provided and it will be delivered within a week. See estimated shipping fee

Payment Options

PayPal

We accept PayPal. After receiving the order confirmation e-mail, please proceed with the PayPal payment.
Note
*Please note that if payment through PayPal is not confirmed by the date indicated in the e-mail, your order will be automatically cancelled.

Alipay

The “Payment Amount” is calculated as below. 
“Payment Amount” = Product price total + shipping fee 
 Upon confirming your order, we will send you a link to make a payment via 
Alipay’s secure payment page. 
You must finish the payment process before the deadline to complete your 
order. 
 Please check the payment process from the link here. 
PC: https://global.rakuten.com/en/help/payment/alipay_pc.html 
Smartphone/Tablet 
: http://global.rakuten.com/en/help/payment/alipay_mobile.html 

Return Policy

Prohibited and Restricted Goods
■Items by Country

Policies regarding prohibited and restricted goods differ from each country of destination. Please click on the following links for popular destination countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore, Thailand, Australia, New Zealand).

https://global.rakuten.com/en/help/contraband/

* Please contact EMS for information on other countries
Cancelation Policy

Please understand that we will not accept cancellation in any case for international orders.
Return and Refund Policy

Any return or refund will not be accepted once order confirmation e-mail is sent out.
Consumption Tax

Japan's consumption tax is not charged with overseas orders.

Consumption tax is included in the automatic reply e-mail (the e-mail sent immediately after your order is completed), however, we will be sending you a confirmation e-mail mentioning the total bill amount with the consumption tax excluded.
Privacy Policy

Regarding our customers’ personal information (address, name, e-mail address, etc.), we are taking the utmost care. Your personal information may be used for, and be used only for conducting our business.


Matters pertaining to personal information are controlled within the confines of the law and unless required by government to disclose such information, personal information shall not be disclosed to third parties without prior written consent.

 

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