Customer-support in English is only held by mails.
If you call us for customer-support in English, sorry that we can't provide you with enough support.
Therefore, please send mails if you want to contact us in English.
We use an auto-translation tool to communicate in languages other than Japanese.
We apologize for your inconvenience if there's some wrong translation.
For overseas orders, following payment methods are available:
- Credit card (Visa, MasterCard, JCB, AMEX and Diners)
- Alipay (Bank transfer order will be canceled.)
For overseas delivery, we use EMS.
（"The Rakuten international email" does not support.）
"Free shipping (送料無料)" is only available for orders delivered to address in Japan.
Shipping fee will be advised from this shop later for your order confirmation by mail.
There is a 300 yen surcharge for overseas shipment.
We appreciate your understanding.
Flow from Order to Delivery:
1)Right after your order, an automatic reply([Rakuten Ichiba]Order Confirmation(Automatic Reply)) will be sent to you.
2)After we confirm your order, we will send you an e-mail([From Rakuten Ichiba shop] order confirmation mail).
※The total amount of your order written on this e-mail is incorrect.
A tax is included in the total amount and shipping charge isn't included.
We'll inform you of the correct amount charged by the next step(No. 3).
3)After preparations of shipment is complete, we will send an e-mail(★[From Rakuten Ichiba shop]Shipping confirmation mail.) .
We'll send the correct amount charged from which a tax is removed and shipping is included.
Please check the order information and confirm the shippping fee.
After confirming your payment, we will ship.
4)If you choose a PayPal payment, we will send an e-mail([Yamakyu of Handicraft] Payment Notification).
Please make a PayPal payment from a link at an e-mail.
※If you choose a credit card payment, you don't have to do anything.
5)We will ship your orders.
An e-mail([From Rakuten Ichiba shop] Shipping Notice) on which the tracking number of EMS is indicated will be sent.
※You may sometimes receive a Japanese mail for the sake of "Rakuten Ichiba shop" system.
Please disregard the mail
※If you have any questions, please feel free to contact us.
YAMAKYU co, ltd.
Yamakyu of Handicraft
Shop Phone Number
Shop Fax Number
JP Post EMS
Your order will be shipped to you via Japan Post EMS. Japan Post is a speedy delivery service that delivers to more than 120 countries. With an effective tracking system and insurance program, EMS is able to offer a secure delivery worldwide. You can track your package with the tracking code provided and it will be delivered within a week. See estimated shipping fee
We accept credit and debit cards.
The following credit and debit cards can be used:
We accept PayPal. After receiving the order confirmation e-mail, please proceed with the PayPal payment.
*Please note that if payment through PayPal is not confirmed by the date indicated in the e-mail, your order will be automatically cancelled.