・"Free shipping (送料無料)" is only available for orders delivered to address in Japan.
・Customer-support in English is only held by mails.
If you call us for customer-support in English, sorry that we can't provide you with enough support.
Therefore, please send mails if you want to contact us in English.
・We use an auto-translation tool to communicate in languages other than Japanese.
We apologize for your inconvenience if there's some wrong translation.
・We tried to write in proper English, however, there might remain wrong sentences. Please kindly understand.
Makura Co., Ltd.
4-8-14 Kashiwa Kashiwa Someya Building 4F
Shop Phone Number
Shop Fax Number
JP Post EMS
Your order will be shipped to you via Japan Post EMS. Japan Post is a speedy delivery service that delivers to more than 120 countries. With an effective tracking system and insurance program, EMS is able to offer a secure delivery worldwide. You can track your package with the tracking code provided and it will be delivered within a week. See estimated shipping fee
We accept credit and debit cards.
The following credit and debit cards can be used:
The “Payment Amount” is calculated as below.
“Payment Amount” = Product price total + shipping fee
Upon confirming your order, we will send you a link to make a payment via UnionPay’s secure payment page.
You must finish the payment process before the deadline to complete your order.
Please check the payment process from the link here. https://global.rakuten.com/en/help/payment/unionpay.html
・Please understand that we can not accept cancellation for overseas orders.
・We can not accept cancellation caused by customers' preference.
・We will cancel your order if your payment can not be confirmed by the due date.
【Return and Refund Policy】 ・We cannot accept any return/exchange on overseas orders.
・We can not accept any return/refund caused by customers' preference.